- Project & Delivery Oversight: Manage complete delivery of Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud or other industry cloud)
- Track rom scope definition to deployment / release cycles
- Stakeholder Management: Strong communication between business leaders and technical teams by translating commercial priorities as trackable action items
- Team Leadership: Capacity planning, resource onboarding, Mentor and coach team members from administrators, developers, and analysts and others
- Governance & Best Practices: Enforce architectural standards, release management, CI/CD pipelines, and security compliance across the Salesforce ecosystem.
- Strong understanding of Salesforce ecosystems architectures to estimate efforts and track risk and deliverables
- Financial & Operational Metrics: Oversee budget adherence, P&L responsibility, and continuous improvement in incident resolution and platform stability
Qualifications & Skills
Overall service delivery & engagement management, governance (Incident/Problem/Change), SLA ownership, stakeholder & escalation management, capacity/commercial governance, Sales Cloud, Service Cloud, CPQ, Experience Cloud
SF platform awareness, DevOps/release oversight, reporting & continuous service improvement (CSI), Copado, Conga, DocuSign, Adobe Sign
Experience
12+ years in IT with a minimum of 3–5 years focusing on Salesforce delivery, project management
Technical Knowledge
Solid understanding of the Salesforce platform (declarative tools, flows, integrations, and data models) and Agile methodologies
Tools
Proficiency with tracking tools like Jira, Confluence, or Azure DevOps
Certifications
Salesforce Administrator, Service Cloud Consultant, or professional project management credentials (PMP, CSM) will be advantage
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Salesforce Service delivery manager employer: HCLTech
HCLTech is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow their skills in cutting-edge technologies. With a global presence and a commitment to employee development, HCLTech offers numerous opportunities for career advancement, particularly in the exciting field of AI and frontend development. Joining our team means being part of a collaborative environment that values creativity and encourages meaningful contributions to impactful projects.
