HCLTech is seeking a Contact Centre Manager for Life Insurance and Pensions. You will report to the Customer Director and oversee all BPO contact centre operations, ensuring service excellence and adherence to client SLAs.
The role focuses on people development, cost control and transformation initiatives to improve first-time resolution. You will lead a team of supervisors, coordinate with clients, participate in bids, and onboard new customers to support growth while maintaining regulatory
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Senior Life Insurance Contact Center Manager in Romford employer: HCLTech
HCLTech is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow their skills in cutting-edge technologies. With a global presence and a commitment to employee development, HCLTech offers numerous opportunities for career advancement, particularly in the exciting field of AI and frontend development. Joining our team means being part of a collaborative environment that values creativity and encourages meaningful contributions to impactful projects.
