Department: Insurance Business Services (Business Process Outsourcing Division)
Location: Romford, UK
Key relationships: Operations team, Customer, IT delivery Team, R&C, Change, Development team, Infra teams, L&D
Role Description: HCL Technologies (IBS) Head of UK Operations
- Client Engagement and Relationship:
- Direct client strategic planning engagements and attain positive reviews from clients
- Identify, execute and convert client business opportunities
- Maintain and develop key client relationships
- Perform project based on client requirements and gain client confidence
- Conduct negotiations in mutual best interest of clients.
- Delivery Management:
- Responsible direct line of sight to the end-to-end delivery requirements for the client - includes
- delivery of onshore and offshore operations
- Own the onshore operations for their respective client area viz. contact centre, client finance area, actuarial and
- People Management for onshore and indirect management for offshore e.g. morale, motivations, incentives etc.
- Lead and motivate the development and delivery of the IBS modernization of the Product and Technology estate.
- Revenue and Profit Management:
- Monitor and manage account profitability above margin targets.
- Plan and implement the cost optimization program to deliver on the cost agenda
- Develop and attain accurate quarterly and annual revenue forecasts for every account
- Present weekly/monthly/quarterly/annual performance report.
Skillsets required:
- 15 years + Operations experience / Head of Operations
- Complex process background, preferably including Insurance process . Not necessarily in life & pensions sector but familiarity with financial services highly desirable
- Strong communication and influencing skills
- Personal flexibility and willingness to travel at short notice
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General Manager Operations in Romford employer: HCLTech
HCLTech is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow their skills in cutting-edge technologies. With a global presence and a commitment to employee development, HCLTech offers numerous opportunities for career advancement, particularly in the exciting field of AI and frontend development. Joining our team means being part of a collaborative environment that values creativity and encourages meaningful contributions to impactful projects.
