Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant Contact Center team and drive performance to new heights.
- Company: Join a leading tech company known for its innovation and growth.
- Benefits: Full-time role with career advancement opportunities and a dynamic work environment.
- Why this job: Shape the future of customer service while developing your leadership skills.
- Qualifications: 6 months to 1 year of experience in customer service leadership required.
- Other info: Exciting chance to grow in a fast-paced, supportive atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
A leading tech company is seeking a Team Leader to oversee a busy Contact Center. Responsibilities include managing individual and team performance targets, providing feedback, and implementing training plans.
The ideal candidate has 6 months to 1 year of experience in customer service leadership and excellent communication skills. This full-time role offers opportunities for career advancement in a dynamic environment.
Emerging Team Lead — Contact Center & Coaching in Romford employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emerging Team Lead — Contact Center & Coaching in Romford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We can role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences that highlight how you’ve managed teams and improved performance. Let’s make sure they see our potential!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can track our progress easily and stay updated on any new opportunities.
We think you need these skills to ace Emerging Team Lead — Contact Center & Coaching in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service leadership. We want to see how you've managed teams and met performance targets, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Team Leader role. Share specific examples of your communication skills and how you've implemented training plans in the past.
Showcase Your Achievements: When filling out your application, be sure to include any achievements that demonstrate your leadership abilities. We love seeing numbers, so if you’ve improved team performance or customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic environment!
How to prepare for a job interview at HCLTech
✨Know Your Stuff
Before the interview, make sure you understand the role of a Team Leader in a Contact Center. Brush up on key performance metrics and how to manage team dynamics. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your capability to manage individual and team performance targets effectively.
✨Communicate Clearly
As communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery. Remember, it’s not just what you say, but how you say it that counts!
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training plans, or career advancement opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
