At a Glance
- Tasks: Lead operations for Life and Pensions, driving client engagement and strategic solutions.
- Company: Dynamic insurance firm focused on innovation and client success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a collaborative environment with a focus on continuous improvement and transformation.
- Why this job: Make a significant impact in the insurance sector while leading diverse teams.
- Qualifications: 15+ years in client relationship and delivery management, preferably in insurance.
The predicted salary is between 90000 - 120000 £ per year.
Operations Director – Insurance – Life & Pensions
Fixed Term Contract role
Role and Responsibilities
The role will report into the COO for IBS and will have deliver on the following:
Client Engagement and Relationship
- Develop meaningful strategic approaches for all existing and new clients.
- Utilize strategic agility to identify and solve problems for specific client business or brand issues.
- Maintain and develop key client relationships.
- Implement strategic branding and practice-specific resources into team.
- Identify, execute and convert client business opportunities.
- Perform project based on client requirements and gain client confidence.
- Educate clients and influence to sell strategic and creative solutions.
- Conduct negotiations in mutual best interest of clients.
- Attain positive reviews from clients on quarterly client satisfaction survey (ACSAT)
- Initiate and execute client revenue producing engagements and attain targets.
- Assist project managers to direct complex large scale client engagements.
- Direct client strategic planning engagements.
Delivery Management
- Responsible direct line of sight to the end to end delivery requirements for the client – includes delivery of onshore and offshore operations
- Own the onshore operations for their respective client area viz. contact centre, client finance area, actuarial and IQA etc.
- People Management for onshore and indirect management for offshore e.g. morale, motivations, incentives etc.
- Deliver on the continuous improvement and transformation programme Year on Year basis the goals set by the business annually/3year/5 year plan
- Develop and build expertise on the Insurance domain developing a vision for the future on service and propositions for the HCL Insurance business
- Lead and motivate the development and delivery of the IBS modernization of the Product and Technology estate.
Revenue and Profit Management
- Develop win-win solutions for clients and grow the size of the relationship with the concerned client
- Identify new emerging needs of our clients and solution new product and services for the client area
- Monitor and manage account profitability above margin targets.
- Plan and implement on the cost optimization programme to deliver on the cost agenda
- Develop and attain accurate quarterly and annual revenue forecasts for every account.
- Present weekly/monthly/quarterly/annual performance report.
Qualifications and Education Requirements
Preferably degree / professional qualification or minimum 15+ years of client relationship management , delivery management with experience in delivering on transformation agenda for Insurance / FS companies. Management experience at Director level delivering key change impacting shareholder value defined in terms of strategic impact, high risk, complexity and financial size
- Strong experience in Insurance domain – Life and Pensions
- Ultimately responsible for the guidance and development of teasm so it is essential one is a great communicator, able to inspire your team and spot potential. Man (or woman) management skills are a must!
- Proven track record in growing accounts, winning new business/pitches. You must have great campaign and sector knowledge from experiential to digital, financial services.
- Strategic ability and insight of clients must be second to none. Client is main business and you must know everything about them inside and out to enable you to solve the issue at hand and increase your client’s revenue
- People management is key
- Able to understand and measure the impact of strategies and activities on the business
- Build and maintain deep internal and external/sector-wide relationships
- Develop winning strategies and plans to achieve HCL goals
- Understands the broader context and operates with a global mindset
- Expertise in the concepts, principles and practices of delivering client and company strategic programmes
- Self motivator with the ability to work with much ambiguity
- Ability to lead and motivate new teams quickly and effectively
- Mentally agile and decisive – good numerical understanding and sound commercial judgment
- Able communicator. Persuasive and articulate, able to influence and negotiate at senior / exec level
Understands the risks faced by the organization and the controls in place to manage and mitigate risks
Managing team size from 150+ direct and indirect (dependent on the size of the client operations).
Director of Operations (Life and Pensions) in Romford employer: HCLTech
HCLTech is an excellent employer for those looking to advance their careers in cloud and infrastructure migration. With a strong focus on professional development, employees benefit from competitive compensation and a collaborative work culture that encourages innovation and growth. Located in a dynamic environment, HCLTech offers unique opportunities to work on cutting-edge technology projects while ensuring a supportive atmosphere for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations (Life and Pensions) in Romford
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like HCLTech). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like HCLTech. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Director of Operations (Life and Pensions) in Romford
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at HCLTech.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at HCLTech. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at HCLTech
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at HCLTech to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at HCLTech, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding HCLTech's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
