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For Companies At a Glance
- Tasks: Lead client relationships and drive strategic solutions in the insurance sector.
- Company: Join a dynamic team at HCL, a leader in insurance transformation.
- Benefits: Enjoy competitive pay, remote work options, and professional development opportunities.
- Why this job: Make a real impact in the insurance industry while growing your career with a supportive team.
- Qualifications: 20 years of experience in client relationship and delivery management, preferably in insurance.
- Other info: Ideal for strategic thinkers who thrive in fast-paced environments.
The predicted salary is between 72000 - 108000 £ per year.
Director of Operations - Insurance Domain (Life & Pension)
Role and Responsibilities
- Client Engagement and Relationship
- Develop meaningful strategic approaches for all existing and new clients.
- Utilize strategic agility to identify and solve problems for specific client business or brand issues.
- Maintain and develop key client relationships.
- Implement strategic branding and practice-specific resources into the team.
- Identify, execute and convert client business opportunities.
- Perform projects based on client requirements and gain client confidence.
- Educate clients and influence to sell strategic and creative solutions.
- Conduct negotiations in mutual best interest of clients.
- Attain positive reviews from clients on quarterly client satisfaction survey (ACSAT).
- Initiate and execute client revenue producing engagements and attain targets.
- Assist project managers to direct complex large scale client engagements.
- Direct client strategic planning engagements.
- Responsible direct line of sight to the end to end delivery requirements for the client – includes delivery of onshore and offshore operations.
- Own the onshore operations for their respective client area viz. contact centre, client finance area, actuarial and IQA etc.
- People Management for onshore and indirect management for offshore e.g. morale, motivations, incentives etc.
- Deliver on the continuous improvement and transformation programme Year on Year basis the goals set by the business annually/3year/5 year plan.
- Develop and build expertise on the Insurance domain developing a vision for the future on service and propositions for the HCL Insurance business.
- Lead and motivate the development and delivery of the IBS modernization of the Product and Technology estate.
- Develop win-win solutions for clients and grow the size of the relationship with the concerned client.
- Identify new emerging needs of our clients and solution new product and services for the client area.
- Monitor and manage account profitability above margin targets.
- Plan and implement on the cost optimization programme to deliver on the cost agenda.
- Develop and attain accurate quarterly and annual revenue forecasts for every account.
- Present weekly/monthly/quarterly/annual performance report.
Qualifications and Education Requirements
- Preferably degree / professional qualification or minimum 20 years of client relationship management, delivery management with experience in delivering on transformation agenda for Insurance companies.
- Management experience at Director level delivering key change impacting shareholder value defined in terms of strategic impact, high risk, complexity and financial size.
Skills/Knowledge/Experience
- Strong experience in Insurance Domain (Life & Pension).
- Ultimately responsible for the guidance and development of team so it is essential one is a great communicator, able to inspire your team and spot potential.
- Proven track record in growing accounts, winning new business/pitches.
- You must have great campaign and sector knowledge from experiential to digital, financial services.
- Strategic ability and insight of clients must be second to none.
- Client is main business and you must know everything about them inside and out to enable you to solve the issue at hand and increase your client’s revenue.
- People management is key.
- Able to understand and measure the impact of strategies and activities on the business.
- Build and maintain deep internal and external/sector-wide relationships.
- Develop winning strategies and plans to achieve HCL goals.
- Understands the broader context and operates with a global mindset.
- Expertise in the concepts, principles and practices of delivering client and company strategic programmes.
- Self motivator with the ability to work with much ambiguity.
- Ability to lead and motivate new teams quickly and effectively.
- Mental agility and decisiveness – good numerical understanding and sound commercial judgment.
- Able communicator. Persuasive and articulate, able to influence and negotiate at senior / exec level.
- Understands the risks faced by the organization and the controls in place to manage and mitigate risks.
Operations Director (Insurance) employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director (Insurance)
✨Tip Number 1
Network within the insurance industry to connect with professionals who can provide insights into the role of Operations Director. Attend industry events, webinars, and conferences to meet potential colleagues and learn about the latest trends in life and pension insurance.
✨Tip Number 2
Familiarise yourself with the specific challenges and opportunities within the insurance domain, particularly in life and pensions. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your strategic thinking capabilities.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and delivering transformation agendas. Be ready to share specific examples of how you've successfully grown accounts and implemented strategic solutions that have positively impacted client satisfaction.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've motivated teams and driven performance improvements. Emphasise your ability to inspire others and manage both onshore and offshore operations effectively.
We think you need these skills to ace Operations Director (Insurance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and delivery management within the insurance domain. Use specific examples that demonstrate your strategic abilities and successful project outcomes.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of the insurance industry, particularly in Life & Pension. Discuss how your skills align with the responsibilities outlined in the job description, such as developing client relationships and managing operations.
Showcase Leadership Skills: Highlight your experience in people management and team motivation. Provide examples of how you've successfully led teams to achieve business goals, especially in high-pressure environments.
Demonstrate Strategic Insight: Illustrate your ability to develop win-win solutions for clients. Include specific instances where you've identified emerging needs and implemented successful strategies that resulted in increased revenue or improved client satisfaction.
How to prepare for a job interview at HCLTech
✨Showcase Your Strategic Thinking
As an Operations Director in the insurance domain, it's crucial to demonstrate your ability to develop strategic approaches. Prepare examples of how you've identified and solved client issues in the past, highlighting your strategic agility.
✨Emphasise Client Relationship Management
Client engagement is key for this role. Be ready to discuss your experience in maintaining and developing client relationships. Share specific instances where you successfully influenced clients or negotiated beneficial outcomes.
✨Demonstrate People Management Skills
Since people management is a significant part of this role, prepare to talk about how you've motivated teams in the past. Highlight your communication skills and how you've inspired your team to achieve their goals.
✨Prepare for Financial Discussions
Understanding revenue and profit management is essential. Be prepared to discuss your experience with account profitability, cost optimisation, and how you've developed accurate revenue forecasts in previous roles.
