Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Experience Management Office to enhance user experience and performance globally.
- Company: Join HCLTech, a $13+ billion tech leader with a startup mindset and innovative culture.
- Benefits: Enjoy competitive pay, diverse team culture, vacation, and various insurances.
- Why this job: Be part of exciting projects that drive change and make a positive impact.
- Qualifications: 10+ years in IT operations, with leadership experience in EUC/XMO required.
- Other info: Opportunities for personal growth and involvement in CSR and diversity initiatives.
The predicted salary is between 43200 - 72000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
Location: London
Role Summary:
- Lead the establishment and operation of the Experience Management Office (XMO), driving strategic initiatives to enhance EUC performance, automation, and user experience across client's global footprint.
Technical Responsibilities:
- Architect and implement the XMO operating model aligned with EUC transformation goals.
- Integrate data sources including ServiceNow, Entra ID, Lakeside SysTrack, zScaler, Tanium, Intune into a centralized data lake.
- Define KPIs for user experience scoring, anomaly detection, and zero-touch incident resolution.
- Oversee development of dashboards and reporting interfaces using Power BI/Tableau.
- Conduct gap analysis on telemetry and feedback data to identify improvement areas.
- Collaborate with client stakeholders to align XMO outputs with business objectives.
Technical Requirements:
- 10+ years in IT operations, with 3+ years in EUC/XMO leadership.
- Deep understanding of EUC architecture including VDI, AVD, Citrix, Windows 10/11, MacOS, iOS.
- Experience with enterprise tools: ServiceNow, SysTrack, Tanium, Intune, JAMF, zScaler.
- Familiarity with data lake architecture and analytics platforms.
- Strong knowledge of automation frameworks and incident management workflows.
Benefits:
- A supportive, diverse and global team with a brilliant culture.
- Competitive compensation and benefits that includes vacation per year, various insurances like Term life and Business Travel insurance.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus.
Operational Specialist employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in EUC and XMO. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the role and the industry.
✨Tip Number 2
Network with professionals already working in similar roles or at HCLTech. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven strategic initiatives in your previous roles. Highlighting your experience with automation and user experience improvements will set you apart.
✨Tip Number 4
Showcase your familiarity with the tools mentioned in the job description, such as ServiceNow and Power BI. Being able to speak confidently about these tools will demonstrate your readiness for the role.
We think you need these skills to ace Operational Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Operational Specialist position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in IT operations and EUC leadership. Use specific examples that demonstrate your expertise with tools like ServiceNow, Power BI, and automation frameworks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of HCLTech's mission. Mention how your background aligns with their startup mindset and your drive to enhance user experience.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that your writing is clear and professional, reflecting your attention to detail.
How to prepare for a job interview at HCLTech
✨Understand the Company Culture
Before your interview, take some time to research HCLTech's culture and values. They pride themselves on an idea-first attitude and a startup mindset, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Technical Expertise
Given the technical nature of the Operational Specialist role, be ready to demonstrate your knowledge in EUC architecture and the specific tools mentioned in the job description, such as ServiceNow and Power BI. Prepare examples from your past experience that highlight your skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle real-world scenarios related to user experience and automation. Think of specific situations where you've successfully implemented solutions or improved processes.
✨Emphasise Collaboration Skills
The role involves working closely with client stakeholders, so be prepared to discuss your experience in collaboration and how you’ve aligned project outputs with business objectives in previous roles. Highlight any successful teamwork experiences.
