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- Tasks: Manage service requests, provide IT helpdesk support, and conduct asset audits.
- Company: Join a $13+ billion global tech leader with a startup mindset.
- Benefits: Diverse team culture, upskilling opportunities, and focus on total wellbeing.
- Why this job: Find your spark and make a real impact in a supportive environment.
- Qualifications: Two years of experience, strong communication skills, and relevant certifications preferred.
- Other info: Engage in exciting projects and contribute to CSR and diversity initiatives.
The predicted salary is between 28800 - 43200 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
Main Responsibilities:
- Service request management - prepare, build, provision and decommission the end user computing device(s) and accessories
- Incident management - IT helpdesk consulting, break-fix support
- Asset audit support - meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc
- Planned software and hardware upgrade support
Job Requirements - Relevant Personnel must:
- Have at least two years of relevant work experience
- Have good understanding and communication skills
- Have fluent or advanced written and spoken English language competency skills
- Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds
- Have strong time management skills, with the ability to prioritize tasks and meet deadlines
- Be responsible and hardworking
- Have a college degree or above
- Personnel with certifications equivalent to CompTIA A+, CompTIA Network+ are preferred
Benefits: A supportive, diverse and global team with a brilliant culture. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
Onsite Desktop Support Engineer employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how your spark aligns with ours, so be ready to share your ideas and experiences!
✨Tip Number 3
Practice common interview questions, but don’t just memorise answers. We love authenticity, so let your personality shine through while showcasing your skills!
✨Tip Number 4
Apply through our website for the best chance! It shows you're genuinely interested in joining our team and helps us track your application more efficiently.
We think you need these skills to ace Onsite Desktop Support Engineer
Some tips for your application 🫡
Show Your Spark: When you're writing your application, let your personality shine through! We want to see that inner drive and passion for technology that sets you apart. Don’t just list your skills; tell us how they’ve helped you achieve great things in the past.
Tailor Your Application: Make sure to customise your application for the Onsite Desktop Support Engineer role. Highlight relevant experience and skills that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to desktop support. Familiarise yourself with common issues, troubleshooting techniques, and the tools you'll be using. Being able to discuss specific scenarios or past experiences where you've solved problems will really impress the interviewers.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly. This will show that you can effectively communicate with diverse teams and clients.
✨Emphasise Cultural Sensitivity
HCLTech values diversity, so be prepared to discuss how you've worked in multicultural environments. Share examples of how you've respected different cultural backgrounds and adapted your approach to suit various team dynamics. This will highlight your fit within their inclusive culture.
✨Prepare Questions That Spark Interest
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, ongoing projects, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if the company aligns with your career goals.
