At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues in a dynamic environment.
- Company: Join a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy a supportive culture, career growth, and opportunities to make an impact.
- Other info: Engage in exciting projects and contribute to CSR initiatives.
- Why this job: Be the 'Face of IT' and drive real change in a collaborative team.
- Qualifications: 7+ years in IT support, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 40500 - 49500 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors.
It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.
We want you to find your spark.
Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Responsibilities:-
- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
- Smart hands Support on Operational Technology (OT) environments including PLCs, manufacturing plant IT systems, flat-network devices, and industry-grade peripherals (e. g.
Zebra label printers, RF scanners, rugged tablets).
- Act as the primary IT owner / ‘Face of IT’ at site — proactively identify, elevate, and drive resolution of issues with the broader HCLTech team to minimise downtime.
- Shopfloor environment Support : Provide frontline support for hardware and software issues on desktops, laptops, notebooks, mobile devices (i OS/Android), rugged devices, tablets, printers, RF scanners, and peripherals, used in the shopfloor environment
- Manage and maintain the data closets, ensuring cleanliness and supervision of activities being performed in there.
- Perform daily health check and reporting on critical IT infrastructure hardware and servers at their respective sites.
- Coordinates with IT and OT vendors and ensures the site is up and running.
- Communicate and update to all stakeholders on critical items and issues related to IT.
- Drives critical issue resolution at site -Lead site P1s, work closely with larger HCL team and drive end to end accountability to ensure timely resolution with least downtime at site.
- Improves and maintains customer and employee satisfaction
- Performing asset inventory on IT and Infra devices when needed.
- Adhering to SLAs.
- ITIL Processes awareness and adhering to ITIL process workflow.
- Reporting to the HCL Track Lead / Team Lead.
- Handling tickets/requests on Service Now, to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
- Create documentation for processes and procedures of day-to-day work. Creating KB articles.
Required Skills / Qualifications
- Minimum 7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer
- Strong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills.
- Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices
- Strong desktop support knowledge including hardware, software, and networking concepts
- Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds.
- Good knowledge of i OS, Android OS, rugged devices (tablets and i Pads).
- Knowledge of windows Image build process and SCCM deployments
- Good knowledge on SCCM, Intune, AD and JAMF
- Good knowledge in handling RF scanners, industry level label printers (Zebra, etc)
- Good hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etc
- Experience in handling managed print services , corporate / network printers.
- Good understanding of Audio/Video equipment and conference room setup.
- Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists.
- Remote desktop connectivity applications like SMS, Bomgar, Web Ex, Live Meeting, and Windows Native tools tool.
- Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld –Android & IOS support knowledge.
- Excellent communication and conversation skills (Verbal and Written) and good documentation skills.
- Able to handle unforeseen situations.
- High level of acceptance
- Knowledge on ITIL Ticketing tools such as Service Now, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.
- Additional Responsibility
- Might need to travel to other sites based on demand and requirements.
- On-call requirement for P1/Urgent issues outside regular support hours (local business hours).
- Possible rotational shifts.
- A supportive, diverse and global team with a brilliant culture.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus.
Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
- To know more about us visit – www. hcltech. com
- For more information on how we process your personal data, please refer to HCLTech’s
Candidate Data Privacy Notice.
#J-18808-Ljbffr
Senior Administrator in Northampton employer: HCLTech
HCLTech is an excellent employer for those looking to advance their careers in cloud and infrastructure migration. With a strong focus on professional development, employees benefit from competitive compensation and a collaborative work culture that encourages innovation and growth. Located in a dynamic environment, HCLTech offers unique opportunities to work on cutting-edge technology projects while ensuring a supportive atmosphere for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator in Northampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HCLTech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HCLTech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HCLTech!
✨Direct Apply to HCLTech
Let's not forget to apply directly through the HCLTech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Administrator in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HCLTech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HCLTech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HCLTech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
