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- Tasks: Provide top-notch customer support in Welsh and English via phone and email.
- Company: Join a dynamic team in Belfast, dedicated to outstanding customer service.
- Benefits: Relocation support, competitive salary, and a permanent contract.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: 6 months of customer service experience and bilingual communication skills.
The predicted salary is between 20000 - 25000 £ per year.
We're happy to help relocate the right candidate to Belfast, Northern Ireland as this is an office-based role - so relocation is required.
Role & Responsibilities:
- Providing customer support via telephone, e-mail and other methods in Welsh and English.
- Ensuring a high level of customer service to our candidates and clients.
- Resolving customer queries on a first call resolution basis.
- Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
- Following your assigned daily schedules and tasks.
- Taking part in motivational activities.
- Using and implementing feedback given during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.
The Person:
- Who is passionate about delivering outstanding customer service.
- Who has excellent verbal and written communication skills.
- With high levels of accuracy and an attention to detail in the work that you do.
- Who is punctual and conscientious and takes pride in coming to work on time.
Essential Criteria:
- Minimum 6 months’ experience in the customer service industry.
- Excellent verbal and written communication skills in both Welsh and English with professional telephone etiquette.
Desirable Criteria:
- 12 months’ contact centre experience dealing with customer queries via phone.
Hours of Work:
40 hours per week. Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (Saturday 1 in 3). Permanent contract.
Welsh Speaking Customer Service Advisor in Newtownabbey employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Advisor in Newtownabbey
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring manager.
✨Tip Number 3
Show off your Welsh skills! Since this role requires bilingual communication, be sure to highlight your Welsh language abilities during the interview. Use it where appropriate to demonstrate your fluency and make a lasting impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Welsh Speaking Customer Service Advisor in Newtownabbey
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Welsh and English, make sure to highlight your language skills right at the start of your application. Use clear examples of how you've used these skills in previous roles to impress us!
Tailor Your CV: Don’t just send a generic CV! Tailor it to match the job description. Focus on your customer service experience and any relevant achievements that align with our expectations. We love seeing how you can bring value to our team!
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through in your cover letter. Share why you’re passionate about customer service and what excites you about joining StudySmarter. We want to get to know the real you!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at HCLTech
✨Brush Up on Your Welsh
Since this role requires excellent communication skills in both Welsh and English, make sure you practice speaking and writing in Welsh before the interview. You might even want to prepare a few answers to common interview questions in Welsh to show off your language skills.
✨Know the Company Inside Out
Do some research on the company and its values. Understanding their approach to customer service will help you align your answers with what they’re looking for. Be ready to discuss how your experience fits into their mission and how you can contribute to their success.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully resolved customer queries. Be prepared to share these stories during the interview, focusing on your problem-solving skills and how you achieved first call resolution. This will demonstrate your ability to handle real-life situations.
✨Show Your Passion for Customer Service
Make sure to convey your enthusiasm for delivering outstanding customer service. Share why you love helping customers and how you take pride in your work. This passion can set you apart from other candidates and show that you’re a great fit for the team.