At a Glance
- Tasks: Coordinate and track network device firmware/software updates while ensuring smooth operations.
- Company: Join a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with excellent career advancement opportunities.
- Why this job: Be part of a team that drives innovation and makes a real impact in technology.
- Qualifications: Basic understanding of network devices and patch management processes.
The predicted salary is between 51750 - 63250 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
The Network Patch Management Analyst supports the scheduling, co-ordination, and tracking of firmware and software updates across network devices (routers, switches, firewalls, and wireless infrastructure). The role focuses on executing pre-approved change tasks, performing health verification, and maintaining accurate patch records, under the direction of L2 engineers.
KEY RESPONSIBILITIES
- Co-ordinate and track network device firmware/software patching activities (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) as per approved change records.
- Perform pre-patch tasks: verify device backups, confirm maintenance window communications, and validate access.
- Execute standard patching steps (image upload, verify MD5/SHA hash, schedule reload) under L2 supervision.
- Monitor device health post-patching: verify interface states, routing table, and connectivity.
- Log patch activity and outcomes in ITSM tickets (ServiceNow / Remedy).
- Maintain network device firmware inventory and flag devices with outdated or end-of-support software.
- Communicate maintenance windows to impacted stakeholders and NOC teams.
- Escalate unexpected device failures, routing disruptions, or patching errors to L2 immediately.
- Assist in generating weekly patch compliance reports for the network estate.
TECHNICAL SKILLS
Network Patch Management Analyst employer: HCLTech
HCLTech is an excellent employer for those looking to advance their careers in cloud and infrastructure migration. With a strong focus on professional development, employees benefit from competitive compensation and a collaborative work culture that encourages innovation and growth. Located in a dynamic environment, HCLTech offers unique opportunities to work on cutting-edge technology projects while ensuring a supportive atmosphere for personal and professional advancement.
