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- Tasks: Lead and manage D365 projects, ensuring timely delivery and client satisfaction.
- Company: Join HCLTech, a leader in IT services and consulting, known for innovation and excellence.
- Benefits: Enjoy competitive pay, flexible working arrangements, and opportunities for professional growth.
- Why this job: Be part of impactful projects that shape customer experiences and drive business success.
- Qualifications: Experience with D365 Sales, Service, and CCAS; strong project management skills required.
- Other info: This is a 6-month contract role based on-site in Bedfordshire.
The predicted salary is between 60000 - 84000 £ per year.
HCL's Microsoft Business Applications Practice (MBAP) is currently seeking to hire a Senior Project Manager with D365 Sales, Service and CCAS experience for a 6 month + contract assignment in Bedfordshire.
Start Date: ASAP
Duration: 6 months+
Location: On-site in Bedfordshire
Rate: Market Rate Inside IR35
The Microsoft D365 Senior Project Manager will act as the senior liaison between customer and internal teams on Microsoft Dynamics 365 projects (implementations, customizations, migrations, and more). You may be responsible for one or more aspects of the project including project management, business analysis, configuration, data, training and support.
The ideal candidate will be extremely detail-oriented, have the ability to multitask, be meticulously organized, and be able to prioritise multiple demands in a fast-paced environment.
Essential Functions:
- Lead and manage mid-sized to enterprise projects independently
- Participate in design and architecture sessions with clients
- Gather and document business processes (some current state, mostly future state)
- Advise customers on best practices for CRM processes, user interface, and architecture
- Assist technical consultants with architecting Dynamics 365 CRM or xRM system, related customisations, and reports to model the client’s organisational processes
- Assist in developing project budget, and ensure work is completed on-track and within budget
- Write specifications for customisations, data migration, and system integrations
- Facilitate team resources in the implementation of data migration and translation, data integration, training and custom development, and reports
- Configure and customise the Dynamics CRM/365 system based on design specifications
- Coordinate with overseas team on custom development, complex customisations and portals
- Develop test plans and scripts
- Conduct system and end-to-end testing of the application
- Schedule work to be done and follow up to ensure completion within the project schedule
- Guide the project along through daily communications with the customer
- Conduct at least weekly status meetings (may be more) and send weekly status updates
- Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
Required Skills and Experience:
- Experience in D365 Sales, Service and CCAS - (Contact Centre As A Service)
- Experience of DevOps / PRINCE 2 / AGILE Project Management or other similar methodology
- Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organisation
- Excellent verbal and written communication
- Feels comfortable talking with clients at all levels within an organisation
- Advanced use of Microsoft Project, Excel, Word, and Visio
Microsoft D365 (CE - CCAS) Senior Project Manager - Contract employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft D365 (CE - CCAS) Senior Project Manager - Contract
✨Tip Number 1
Familiarise yourself with the latest features and updates in Microsoft D365, especially in Sales, Service, and CCAS. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Microsoft D365 community. Attend relevant webinars or local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare to discuss specific project management methodologies like DevOps, PRINCE2, or AGILE. Be ready to share examples of how you've successfully applied these methodologies in past projects, as this will showcase your expertise.
✨Tip Number 4
Practice your communication skills, particularly in explaining complex technical concepts to non-technical stakeholders. Being able to articulate your thoughts clearly will be crucial in your role as a liaison between customers and internal teams.
We think you need these skills to ace Microsoft D365 (CE - CCAS) Senior Project Manager - Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365 Sales, Service, and CCAS. Include specific projects you've managed and the methodologies you've used, such as DevOps or AGILE.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to manage multiple demands and your experience in liaising with clients at all levels.
Showcase Relevant Skills: In your application, clearly outline your skills in project management tools like Microsoft Project, Excel, and Visio. Mention any certifications you have related to project management methodologies.
Prepare for Interviews: If selected for an interview, be ready to discuss your previous projects in detail. Prepare examples of how you've handled challenges in project management and your approach to client communication.
How to prepare for a job interview at HCLTech
✨Showcase Your D365 Expertise
Make sure to highlight your experience with D365 Sales, Service, and CCAS during the interview. Be prepared to discuss specific projects you've managed, the challenges you faced, and how you overcame them.
✨Demonstrate Project Management Skills
Since this role requires strong project management capabilities, be ready to talk about your familiarity with methodologies like DevOps, PRINCE2, or AGILE. Share examples of how you've successfully led projects from initiation to completion.
✨Communicate Effectively
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical concepts or project updates.
✨Prepare for Client Interaction Scenarios
As a Senior Project Manager, you'll need to liaise with clients at all levels. Prepare for role-play scenarios where you might need to advise clients on best practices or handle difficult conversations regarding project changes or challenges.
