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- Tasks: Support and optimise desktop environments, ensuring seamless tech operations for users.
- Company: Join a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy competitive pay, up to 20 days vacation, and diverse insurance options.
- Other info: Opportunities for personal growth and involvement in exciting projects.
- Why this job: Be part of a dynamic team making a real impact in tech and society.
- Qualifications: Experience in desktop support, strong Windows and macOS skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments — no matter how big or small — can be traced back to an idea’s single spark.
To provide and ensure the effective and efficient operation of the Desktop environment including PCs, laptops, telephones, and other hand-held devices.
Required Skills:- Desktop Support / Field Services experience in an Enterprise environment.
- Strong hands-on Windows and macOS expertise, including troubleshooting at OS and hardware levels preferably CompTIA A+.
- Solid understanding of macOS essentials, Windows 10/11, peripherals, and enterprise OS management through JAMF and Intune, Active Directory.
- Proven ability to deliver first-hand solutions at Tech Cafe with professionalism, discretion, and empathy.
- Excellent communication and customer-facing skills, especially in onsite executive environments.
- Ability to work independently, manage priorities, and also collaborate within a team.
- Comfortable working in a fast-paced onsite environment with high visibility and accountability.
- Perform imaging, provisioning, and deployment of macOS and Windows devices, including Apple Silicon chips.
- Troubleshoot macOS / Windows issues including OS corruption, performance issues, and hardware diagnostics.
- Support IMAC activities (Install, Move, Add, Change) with attention to user experience and minimal business disruption.
- Act as Smart Hands for infrastructure and application teams during onsite activities.
- Provide remote support for traveling, hybrid, and home-based users, ensuring seamless continuity of service.
- Troubleshoot encryption technologies including FileVault (macOS) and BitLocker (Windows).
- Consistently resolve 5+ tickets per day while maintaining quality, professionalism, and strong customer satisfaction.
- Maintain accurate asset management and inventory records in ServiceNow.
- Support weekly and monthly inventory audits and compliance checks.
- Ability to diligently deal with high profile & Exec level users with excellent verbal and written communication skills.
- A supportive, diverse, and global team with a brilliant culture.
- Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
To know more about us visit – www.hcltech.com
Administrator (Support & Operations) in Mansfield employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Support & Operations) in Mansfield
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how your spark aligns with ours, so think about how you can showcase your passion for tech and innovation during the chat.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll come across when it’s showtime.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Administrator (Support & Operations) in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Administrator role. Highlight your desktop support experience and any relevant technical skills, like your expertise in Windows and macOS.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for technology and how your background aligns with our startup mindset. Share a bit about your spark and what drives you to excel in a fast-paced environment.
Showcase Your Communication Skills: Since this role involves working with high-profile users, emphasise your excellent communication skills in both your CV and cover letter. We want to see how you can deliver solutions with professionalism and empathy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your initiative!
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you brush up on your desktop support skills, especially with Windows and macOS. Be ready to discuss troubleshooting techniques and your experience with tools like JAMF and Intune. This will show that you’re not just familiar with the tech but can handle it under pressure.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with users, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues with professionalism and empathy, especially in high-pressure situations.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process for troubleshooting common issues, like OS corruption or hardware diagnostics. This will highlight your analytical skills and ability to think on your feet.
✨Emphasise Team Collaboration
While the role requires independence, teamwork is crucial too. Prepare to discuss how you’ve successfully collaborated with others in previous roles. Highlight any experiences where you supported infrastructure teams or worked alongside colleagues to achieve a common goal.