At a Glance
- Tasks: Lead a global team in delivering top-notch network solutions and services.
- Company: Join a leading telecom company focused on innovation and excellence.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a fast-paced, global setting.
- Why this job: Shape the future of telecom with cutting-edge technology and strategic leadership.
- Qualifications: 15+ years in project management, with relevant certifications preferred.
The predicted salary is between 72000 - 108000 £ per year.
As an Operating leader, you will play a pivotal role in leading a team of experienced Project & Program Managers in a B2B service environment. As a visionary Global Leader for Project Management, you will spearhead the operational delivery of our Managed Network Services. The ideal candidate will be a seasoned professional with deep expertise in project and program management, particularly within the IT, Network and telecommunications sector.
This role requires a leader who can define, implement, and govern project management methodologies, tools, and best practices across our global organization. You will be responsible for building a world-class CoE that drives efficiency, consistency, and excellence in project execution. You will lead a global team and be the key driver in our mission to deliver superior network solutions and services to our clients worldwide.
- Operations & People Management
- Strategic Leadership: Develop and execute the strategic vision for the Project Management CoE, aligning it with the overall business objectives of our Managed Network Services division.
- Team Leadership & Development: Lead, mentor, and develop a high-performing global team of project managers. Foster a culture of continuous improvement, accountability, and professional growth.
- Operational Excellence: Oversee the successful planning, execution, and delivery of complex, global network projects. Drive initiatives to optimize project performance, reduce risks, and improve client satisfaction.
- Performance Metrics: Deliver and evolve key performance indicators (KPIs) and metrics to measure the effectiveness of the CoE and project delivery.
- Knowledge Management: Create and maintain a centralized repository of project documentation, lessons learned, and best practices to facilitate organizational learning and consistency.
- Resource Management: Integrate resources, staffing and development requirements, ensuring adherence to volume demand and capacity management. Integrate future operating model changes based on projected technology/service improvements.
- Transformation & Transition
- Define and execute the AI strategy for customer experience and operations, identifying key use cases for AI-powered solutions in Project Management space.
- Develop frameworks for measuring the impact of AI on customer experience metrics and ROI.
- Cadence and Governance: Establish a robust governance with clients to ensure world class client experience.
- Tooling & Technology: Evaluate, select, and manage project management tools and platforms to enhance efficiency and provide real-time visibility into project status.
- Responsible and accountable for a successful Service Transition Execution as per contractual agreement.
- Identify potential risks and document and deploy mitigation plans in agreement with stakeholders.
- Stakeholder Management
- Serve as a key point of contact for senior leadership, clients, and internal teams, providing transparent reporting and strategic guidance on project portfolio health.
- Lead Client engagement & governance meetings such as WBR, MBR & QBRs.
- Establish and maintain strong relationships with key client stakeholders, acting as a single point of contact for the assigned function.
- Proactively manage and resolve potential issues, ensuring timely and effective problem resolution.
- Gather and analyze client feedback to identify areas for improvement and implement changes to enhance the overall client experience.
- Negotiate on issues and subjects with clients, ensuring that both parties align on expectations and deliverables.
- Responsible and Accountable for delivering Budgeted Costs Savings for the line of business.
- Build & lead Financial Improvement Plans of key levers linked to Revenue & Margins.
- Drive cost estimation models in identifying opportunities and benefits to HCLTech and our Customers.
- Create & manage SLA performance/penalties and drive the culture of consistent Zero-risk Service Credit delivery.
Education & Experience Level: Bachelors degree with 15-20+ years of experience with a minimum of 15+ years of relevant experience in project management. PMP, PgMP, Agile, or Scrum certification is highly preferred.
Telecom Project Management Lead in London employer: HCLTech
As a leading employer in the telecommunications sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Telecom Project Management Lead role offers the opportunity to lead a high-performing global team while driving innovation in project management methodologies. With a commitment to operational excellence and a focus on continuous improvement, we provide our employees with the tools and resources needed to thrive in their careers, all within a collaborative environment that values strategic leadership and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Telecom Project Management Lead in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with other professionals in the telecom and project management space. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Showcase your expertise! Create a strong online presence by sharing insights and experiences related to project management and telecommunications on platforms like LinkedIn. This not only highlights your knowledge but also attracts potential employers looking for someone with your skills.
✨Tip Number 3
Prepare for interviews like a champ! Research the company’s projects and challenges in the telecom sector, and come ready with ideas on how you can contribute. Tailor your responses to reflect their values and goals, showing them you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience. Plus, it gives you a better chance of being noticed by our hiring team!
We think you need these skills to ace Telecom Project Management Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telecom Project Management Lead role. Highlight your experience in project and program management, especially in IT and telecommunications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your leadership in project management and how you've driven operational excellence in previous roles. Let your personality shine through!
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics and KPIs to demonstrate how you've improved project performance and client satisfaction. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at HCLTech
✨Know Your Stuff
Make sure you brush up on your project management methodologies, especially in the IT and telecommunications sectors. Be ready to discuss specific tools and practices you've implemented in past roles, as this will show your depth of knowledge and experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and mentor teams. Think about times when you fostered a culture of continuous improvement or resolved conflicts within your team. This is crucial for a role that involves leading a global team of project managers.
✨Understand the Business Objectives
Familiarise yourself with the company's strategic vision and how the Project Management CoE aligns with it. Be prepared to discuss how you would develop and execute strategies that drive efficiency and excellence in project execution.
✨Engage with Stakeholders
Think about your approach to stakeholder management. Prepare to discuss how you've built strong relationships with clients and internal teams, and how you've handled client feedback to improve services. This will demonstrate your ability to be a key point of contact and manage expectations effectively.
