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For Companies At a Glance
- Tasks: Lead SAP delivery for a luxury fashion brand, ensuring seamless operations and service excellence.
- Company: Join a prestigious luxury fashion retail brand with a focus on innovation.
- Benefits: Competitive salary, global exposure, and opportunities for professional growth.
- Why this job: Make a significant impact on a marquee retail platform and drive modernization at scale.
- Qualifications: 15+ years in SAP, with expertise in retail operations and team leadership.
- Other info: Dynamic hybrid work environment with a focus on operational excellence.
The predicted salary is between 72000 - 108000 £ per year.
Location: Leeds, or London (Hybrid)
Experience: 15+ years (8–10 years leading large SAP programs)
Functional Areas: SAP Retail, AFS, FICO
About the role
We are hiring a seasoned Service Delivery Manager (SDM) to lead a high‐scale SAP landscape for a luxury fashion retail brand—covering end‐to‐end application development, enhancements, and 24×7 application support. You will own service outcomes, orchestrate multi‐vendor teams, drive platform modernization, and safeguard business continuity across core retail processes: merchandise buying, allocation, pricing, promotions, inventory, omni‐channel operations, and financial close.
What you will do
- Service Delivery & Operations
- Own E2E delivery across incident, problem, change, release, environment, knowledge.
- Establish and enforce SLAs/OLAs, SLOs, runbooks, KT plans, and operational agreements across vendors.
- Lead RCA and permanent fixes; improve MTTR, reduce repeat incidents, and optimize backlog.
- Govern batches, jobs, and interfaces (POS, e‐Commerce, WMS), ensuring cutover readiness and seasonal stability.
- Program & Stakeholder Management
- Act as SPOC for Business, IT, Finance, Retail Ops, and regional teams.
- Run weekly/monthly governance (release readiness, demand management).
- Translate priorities into delivery roadmaps, release plans, and capacity forecasts.
- Financials & Commercials
- Own budgets, forecasts, SOWs/MSAs, resource planning, and cost optimization.
- Champion automation (self‐healing, AIOps, observability), CI/CD, test automation, and reusable accelerators.
- Guide solutioning across SAP AFS, Retail Pricing/Promotions, FICO (GL, AP/AR, Asset Accounting, COPA), and cross‐module touchpoints.
- Build, coach, and retain a high‐performing functional + technical team (SAP Retail/AFS/FICO, Integration, ABAP).
- Establish L3 expertise, shift models, and follow‐the‐sun support for global operations.
What you will bring (must‐have)
- SAP AFS: size/color matrix, seasonality, collections, allocation, replenishment for fashion.
- SAP FICO: financial close, AP/AR, GL, asset accounting, costing, COPA; integration with retail operations.
- Operations Excellence: ITIL v3/v4, incident/problem/change, RCA, release/environment management.
- Retail Domain Expertise: luxury fashion calendar cycles, markdowns, promotions, product lifecycle, peak events, omni‐channel.
- Governance & Commercials: budget ownership, vendor management, KPIs/SLAs, contractual adherence.
Nice to have
- SAP CAR: real‐time transactions, POS, forecasting, inventory visibility.
- ABAP: ability to guide technical teams, review designs/estimates, ensure performance & code quality (no hands‐on coding).
- Enterprise apps & integrations: POS/OMS/eCommerce/WMS, API/Middleware (SAP PO/PI, CPI), microservices.
- DevOps/AIOps: CI/CD pipelines for SAP transports, proactive monitoring, automation.
- Cloud/Infra awareness: hyperscaler hosting, DR/BCP, performance & scalability.
- Executive communication
- Adaptability to retail calendar & market shifts.
Education & Certifications
Bachelor's/Master's in Engineering/Technology/Business (or equivalent). Preferred: ITIL v4, SAP certifications (Retail/AFS/FICO/CAR), PMP/Prince2, SAFe/Agile.
Impact a marquee retail platform end‐to‐end, lead modernization at scale, and work with senior stakeholders across business and technology. Competitive compensation, global exposure, and the opportunity to shape operating excellence.
Apply now. Submit your LinkedIn application with a short note highlighting your SAP Retail/AFS delivery programs and peak‐season stabilization experience. Shortlisted candidates will be contacted for next steps.
Seniority level: Director
Employment type: Full‐time
Job function: Information Technology
Industries: IT Services and IT Consulting
Service Delivery Manager (SAP) — Luxury Fashion Retail in London employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (SAP) — Luxury Fashion Retail in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury fashion retail space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Service Delivery Manager role.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile showcases your SAP Retail and FICO expertise. Share relevant content, engage with industry leaders, and don’t hesitate to drop a note to recruiters about your interest in the role.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of luxury fashion retail cycles and SAP functionalities. Be ready to discuss how you've driven platform modernisation and improved service delivery in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can highlight your specific experience with SAP programs and peak-season stabilisation directly in your submission.
We think you need these skills to ace Service Delivery Manager (SAP) — Luxury Fashion Retail in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with SAP Retail, AFS, and FICO. We want to see how your background aligns with the luxury fashion retail sector, so don’t hold back on those relevant details!
Showcase Your Leadership Skills: As a Service Delivery Manager, your leadership experience is key. We’re looking for examples of how you’ve led large SAP programmes and managed multi-vendor teams. Share specific achievements that demonstrate your ability to drive results.
Highlight Your Operational Excellence: We love candidates who understand ITIL principles and can manage incident, problem, and change processes effectively. Be sure to mention any relevant certifications or experiences that showcase your operational expertise.
Keep It Concise and Relevant: When writing your application, keep it clear and to the point. We appreciate brevity, so focus on the most relevant experiences and skills that match the job description. And remember, apply through our website for the best chance!
How to prepare for a job interview at HCLTech
✨Know Your SAP Inside Out
Make sure you brush up on your knowledge of SAP AFS and FICO, especially how they relate to luxury fashion retail. Be ready to discuss specific examples from your past experience where you've successfully managed large SAP programmes.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to demonstrate your ability to lead multi-vendor teams. Prepare to share stories about how you've orchestrated teams in the past, focusing on your approach to stakeholder management and governance.
✨Understand the Retail Landscape
Familiarise yourself with the luxury fashion retail calendar and key operational processes. Be prepared to discuss how you've navigated peak events and managed markdowns or promotions in previous roles.
✨Prepare for Technical Questions
Expect questions around ITIL practices, incident management, and automation strategies. Brush up on your knowledge of CI/CD pipelines and how they can be applied in an SAP context, as well as any relevant cloud infrastructure awareness.
