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For Companies At a Glance
- Tasks: Lead SAP delivery for a luxury fashion brand, ensuring seamless application support and enhancements.
- Company: Join a leading IT services firm with a focus on luxury retail.
- Benefits: Competitive salary, global exposure, and opportunities for professional growth.
- Why this job: Make a significant impact on a marquee retail platform and drive modernization at scale.
- Qualifications: Experience in SAP AFS/FICO, strong leadership, and operational excellence skills.
- Other info: Collaborate with senior stakeholders and shape the future of retail technology.
The predicted salary is between 72000 - 108000 Ā£ per year.
About the role
We are hiring a seasoned Service Delivery Manager (SDM) to lead a highāscale SAP landscape for a luxury fashion retail brandācovering endātoāend application development, enhancements, and 24Ć7 application support. You will own service outcomes, orchestrate multiāvendor teams, drive platform modernization, and safeguard business continuity across core retail processes: merchandise buying, allocation, pricing, promotions, inventory, omniāchannel operations, and financial close.
What you will do
- Service Delivery & Operations
- Own E2E delivery across incident, problem, change, release, environment, knowledge.
- Establish and enforce SLAs/OLAs, SLOs, runbooks, KT plans, and operational agreements across vendors.
- Lead RCA and permanent fixes; improve MTTR, reduce repeat incidents, and optimize backlog.
- Govern batches, jobs, and interfaces (POS, eāCommerce, WMS), ensuring cutover readiness and seasonal stability.
- Program & Stakeholder Management
- Act as SPOC for Business, IT, Finance, Retail Ops, and regional teams.
- Run weekly/monthly governance (release readiness, demand management).
- Translate priorities into delivery roadmaps, release plans, and capacity forecasts.
- Financials & Commercials
- Own budgets, forecasts, SOWs/MSAs, resource planning, and cost optimization.
- Champion automation (selfāhealing, AIOps, observability), CI/CD, test automation, and reusable accelerators.
- Guide solutioning across SAP AFS, Retail Pricing/Promotions, FICO (GL, AP/AR, Asset Accounting, COPA), and crossāmodule touchpoints.
- Build, coach, and retain a highāperforming functional + technical team (SAP Retail/AFS/FICO, Integration, ABAP).
- Establish L3 expertise, shift models, and followātheāsun support for global operations.
What you will bring (mustāhave)
- SAP AFS: size/color matrix, seasonality, collections, allocation, replenishment for fashion.
- SAP FICO: financial close, AP/AR, GL, asset accounting, costing, COPA; integration with retail operations.
- Operations Excellence: ITIL v3/v4, incident/problem/change, RCA, release/environment management.
- Retail Domain Expertise: luxury fashion calendar cycles, markdowns, promotions, product lifecycle, peak events, omniāchannel.
- Governance & Commercials: budget ownership, vendor management, KPIs/SLAs, contractual adherence.
Nice to have
- SAP CAR: realātime transactions, POS, forecasting, inventory visibility.
- ABAP: ability to guide technical teams, review designs/estimates, ensure performance & code quality (no handsāon coding).
- Enterprise apps & integrations: POS/OMS/eCommerce/WMS, API/Middleware (SAP PO/PI, CPI), microservices.
- DevOps/AIOps: CI/CD pipelines for SAP transports, proactive monitoring, automation.
- Cloud/Infra awareness: hyperscaler hosting, DR/BCP, performance & scalability.
- Executive communication.
- Adaptability to retail calendar & market shifts.
Education & Certifications
Bachelor's/Master's in Engineering/Technology/Business (or equivalent). Preferred: ITIL v4, SAP certifications (Retail/AFS/FICO/CAR), PMP/Prince2, SAFe/Agile.
Impact a marquee retail platform endātoāend, lead modernization at scale, and work with senior stakeholders across business and technology. Competitive compensation, global exposure, and the opportunity to shape operating excellence.
Apply now. Submit your LinkedIn application with a short note highlighting your SAP Retail/AFS delivery programs and peakāseason stabilization experience. Shortlisted candidates will be contacted for next steps.
Seniority level: Director
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
SAP Retail / AFS delivery Manager in London employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land SAP Retail / AFS delivery Manager in London
āØTip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with SAP or in retail. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
āØTip Number 2
Show off your expertise! When you get the chance to meet potential employers, whether at events or online, donāt hold back on sharing your knowledge about SAP AFS and FICO. Itāll set you apart as someone who knows their stuff.
āØTip Number 3
Prepare for interviews by diving deep into the companyās operations. Understand their retail processes and think about how you can improve them. This will help you demonstrate your value right from the get-go!
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace SAP Retail / AFS delivery Manager in London
Some tips for your application š«”
Tailor Your Application: Make sure to customise your application to highlight your experience with SAP Retail/AFS delivery programs. We want to see how your skills align with the specific needs of the role, so donāt hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Service Delivery Manager, you'll be leading teams and managing stakeholders. We recommend you include examples of how you've successfully led projects or teams in the past. This will help us see your potential to drive results in our luxury fashion retail environment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if necessary to make your experience easy to digest!
Apply Through Our Website: We encourage you to submit your application through our website. Itās the best way for us to receive your details and ensures youāre considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at HCLTech
āØKnow Your SAP Inside Out
Make sure you brush up on your knowledge of SAP AFS and FICO. Be ready to discuss how you've managed end-to-end delivery in previous roles, especially in the context of luxury fashion retail. Highlight specific examples where you've optimised processes or improved service outcomes.
āØShowcase Your Leadership Skills
As a Service Delivery Manager, you'll need to lead multi-vendor teams effectively. Prepare to share experiences where you've successfully orchestrated teams, enforced SLAs, or driven platform modernisation. Use concrete examples to demonstrate your ability to build and retain high-performing teams.
āØUnderstand the Retail Landscape
Familiarise yourself with the luxury fashion retail calendar and key operational cycles. Be prepared to discuss how you've navigated peak events, markdowns, and promotions in past roles. This will show that you understand the unique challenges of the industry.
āØPrepare for Financial Discussions
Since you'll be owning budgets and forecasts, be ready to talk about your experience with financial management in IT projects. Discuss how you've optimised costs and managed vendor relationships, as well as any relevant KPIs or SLAs you've established.
