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For Companies At a Glance
- Tasks: Lead and manage a dynamic support team while overseeing IT operations.
- Company: Join a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy a supportive culture, career growth, and opportunities to upskill.
- Why this job: Make a real impact in a diverse environment while working on exciting projects.
- Qualifications: 4+ years of experience, strong communication skills, and relevant certifications.
- Other info: Engage in initiatives like CSR and Diversity Councils for a greater societal impact.
The predicted salary is between 36000 - 60000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we have never forgotten the startup mindset that got us here. We have always approached our work with an idea-first attitude because every one of our accomplishments — no matter how big or small — can be traced back to an idea's single spark. It's that spark — that inner drive — that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.
Main Responsibilities
- Operational Lead, oversees, monitors and manages the activities of the onsite/remote support team.
- Prepare weekly SLA/KPI Reports / presentation for the weekly management call.
- Service request management - prepare, build, provision and decommission the end user computing device(s) and accessories.
- Incident management - IT helpdesk consulting, break-fix support.
- Planned software and hardware upgrade support.
Job Requirements
- Have at least four years of relevant work experience.
- Have good understanding and communication skills.
- Have fluent or advanced written and spoken English language competency skills.
- Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds.
- Have strong time management skills, with the ability to prioritize tasks and meet deadlines.
- Be responsible and hardworking.
- Have a college degree or above.
- Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4.
A supportive, diverse and global team with a brilliant culture. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
To know more about us visit – www.hcltech.com
Lead System Engineer in London employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead System Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching HCLTech's projects and values. Show us how your spark aligns with our mission and culture during the conversation.
✨Tip Number 3
Practice common interview questions, but also be ready for those curveballs! We love candidates who can think on their feet and showcase their problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us your enthusiasm for the role.
We think you need these skills to ace Lead System Engineer in London
Some tips for your application 🫡
Show Your Spark: When you're writing your application, let your passion shine through! We want to see that inner drive and creativity that sets you apart. Share a bit about what motivates you and how you can contribute to our innovative culture.
Tailor Your CV: Make sure your CV is tailored to the Lead System Engineer role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
As a Lead System Engineer, you’ll need to demonstrate your technical expertise. Brush up on the latest trends in digital, engineering, cloud, and AI. Be ready to discuss how your experience aligns with HCLTech's innovative approach and how you can contribute to their game-changing feats.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully managed incidents or service requests in the past. Highlight your ability to oversee and manage support teams effectively, as well as your experience with SLA/KPI reporting. This will show that you can handle the responsibilities of the role with confidence.
✨Cultural Sensitivity is Key
HCLTech values diversity and cultural sensitivity. Be prepared to discuss your experiences working in diverse environments and how you respect different cultural backgrounds. This will demonstrate that you can thrive in their global team and contribute positively to their culture.
✨Time Management Matters
With strong time management skills being a requirement, come prepared with examples of how you prioritise tasks and meet deadlines. Discuss any tools or methods you use to stay organised, as this will show that you can handle the fast-paced environment at HCLTech.
