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For Companies At a Glance
- Tasks: Lead a team to manage onsite and remote IT support, ensuring top-notch service delivery.
- Company: Global tech company based in the UK with a focus on innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic role while leading a talented support team.
- Qualifications: 4+ years of experience in IT support and strong communication skills required.
- Other info: Join a culturally diverse team and contribute to meaningful projects.
The predicted salary is between 43200 - 72000 £ per year.
A global technology company based in the UK seeks an Operational Lead to manage the onsite and remote support team. The ideal candidate will have at least four years of related experience and strong communication skills.
Responsibilities include:
- Preparing weekly SLA/KPI reports
- Overseeing service request management for end-user devices
Candidates must demonstrate cultural sensitivity and possess relevant IT certifications. This role offers opportunities to contribute to a diverse and impactful environment.
Lead IT Systems Engineer — Global Ops & Support in London employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Systems Engineer — Global Ops & Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the lookout for opportunities. You never know who might have a lead on that perfect role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to IT systems and support. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, certifications, and achievements. This will give you an edge and make you stand out to potential employers.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that interview.
We think you need these skills to ace Lead IT Systems Engineer — Global Ops & Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in managing support teams and preparing reports. We want to see how your skills align with the role of Lead IT Systems Engineer.
Show Off Your Communication Skills: Since strong communication is key for this role, include examples in your application that demonstrate how you've effectively communicated with teams or clients. We love seeing those interpersonal skills shine!
Highlight Your Certifications: If you’ve got any relevant IT certifications, don’t forget to mention them! They can really set you apart from other candidates and show us you’re serious about your professional development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our diverse and impactful environment.
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you brush up on the latest IT systems and technologies relevant to the role. Be prepared to discuss your experience with service request management and how you've handled SLA/KPI reporting in the past.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Think of examples where you've effectively communicated with both technical and non-technical teams, especially in a global context.
✨Demonstrate Cultural Sensitivity
This role values diversity, so be ready to discuss how you've worked in multicultural environments. Share experiences that highlight your ability to adapt and respect different cultural perspectives.
✨Highlight Relevant Certifications
If you have any IT certifications, make sure to mention them during the interview. Discuss how these qualifications have equipped you with the skills necessary to excel in managing an onsite and remote support team.
