HCLTech is a global technology company seeking an experienced IT application support lead to manage L2/L3 support for critical applications across regions. You will drive incident management, post-mortems, and alignment with ITIL standards, while coordinating regional vendor teams and sustaining 24x7 operations.
You will build subject matter expertise, monitor SLAs, define KPIs, mentor juniors, and contribute to disaster recovery planning and resilience initiatives.
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L2 Support Engineer - 24x7 SRE & Incident Lead in London employer: HCLTech
HCLTech is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow their skills in cutting-edge technologies. With a global presence and a commitment to employee development, HCLTech offers numerous opportunities for career advancement, particularly in the exciting field of AI and frontend development. Joining our team means being part of a collaborative environment that values creativity and encourages meaningful contributions to impactful projects.
