At a Glance
- Tasks: Lead service delivery and ensure top-notch customer satisfaction in a dynamic tech environment.
- Company: Join a $13+ billion global tech leader with a startup mindset.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Onsite role in London, perfect for those who thrive in collaborative settings.
- Why this job: Make an impact by driving innovation in cloud and IT infrastructure services.
- Qualifications: 18+ years in IT, with strong leadership and customer relationship skills.
The predicted salary is between 80000 - 100000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Role: Service Delivery Director
Location: UK, London
Job Type: Onsite for all 5 days
Employment Type: Full time Employment
Job Description:
- Cloud & IT Infrastructure services
Responsibilities:
- Meet all contractual metrics and customer deliverables such as SLAs, KPIs, reporting, QBRs etc
- Day to Day deliverables and escalation management and resolution
- Client interface and leadership presence
- Drive best practices in service delivery such as RCA and corrective actions, continuous improvements and project/operations efficiency
- Directly responsible for people management of resources working in the project
- P&L handling for the overall account, ensuring both Revenue and Margins are in control as per Annual budget
- Experience in driving Automation and strategic initiatives around Architecture and New Gen Technologies like Gen AI
- Mining the account to explore new business opportunities within the account
Qualifications:
- 18+ years of experience in Cloud and IT Infrastructure area – Service Desk, DWP, Cloud & DC Services, Networks, Cyber Security
- Experience in Managing Global Teams and supporting Global customers
- 5 + years of experience as a Service Delivery Manager
- Experience in managing and reporting of all the contractual deliverables including agreed SLA and KPI’s
- Experience in building and maintaining customer relationships across Senior/CxO representatives
- Tech requirements – should have worked on core infrastructure areas such as Network, Databases, operating systems, Digital Workplace, Service Desk, Cyber security
Must have skills:
- Customer relationship
- People Management
- IT operations
- Customer satisfaction
Integrated Service Delivery in London employer: HCLTech
HCLTech is an exceptional employer that fosters a dynamic and innovative work culture, encouraging employees to find their spark and drive meaningful change in the tech industry. With a strong focus on employee growth, we offer extensive training and development opportunities, alongside competitive benefits, all within the vibrant setting of London. Join us to be part of a global team that values creativity and collaboration, where your contributions directly impact our success and the world around us.
StudySmarter Expert Advice🤫
We think this is how you could land Integrated Service Delivery in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Integrated Service Delivery in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Integrated Service Delivery role. Highlight your experience in Cloud and IT Infrastructure, as well as any leadership roles you've held. We want to see how your background fits with our idea-first attitude!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for technology and how you’ve driven best practices in service delivery. Share specific examples of how you've met SLAs and KPIs in previous roles. Let your spark show through!
Showcase Your People Management Skills:Since this role involves managing global teams, make sure to highlight your people management experience. Talk about how you've built relationships and led teams to success. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and ready to take the next step in your career!
How to prepare for a job interview at HCLTech
✨Know Your Stuff
Make sure you brush up on your knowledge of cloud and IT infrastructure services. Familiarise yourself with the key metrics like SLAs and KPIs that are crucial for the role. Being able to discuss these confidently will show that you understand the expectations and can hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves managing global teams and client relationships, be prepared to share examples of how you've successfully led teams in the past. Highlight your experience in people management and how you've driven best practices in service delivery.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved escalations or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Find Your Spark
HCLTech values that inner drive and innovative mindset. Think about what motivates you and how you can bring that passion to the role. Be ready to share your ideas on how to explore new business opportunities within the account and drive automation initiatives.
