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- Tasks: Provide hardware/software support and assist with onboarding new hires.
- Company: Join a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy competitive pay, 20 days' vacation, and diverse employee benefits.
- Why this job: Be part of a dynamic team making a real impact in tech.
- Qualifications: 3-5 years IT experience and strong customer service skills required.
- Other info: Great opportunities for personal growth and involvement in exciting projects.
The predicted salary is between 28800 - 43200 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments — no matter how big or small — can be traced back to an idea's single spark.
This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles).
Responsibilities:- Image and install software on Windows and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Good Knowledge / hands-on supporting VDI 1st level Troubleshooting
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Inventory and Asset Management – Depot Operations
- Coordinate with external vendors for dispatch support
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies
- Prefer 3-5 years IT experience, including technical training
- Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
- Experience with imaging Windows 10 OS
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
- Networked printer experience (queue creation, server maintenance, etc.)
- Experience in using PC-based word processing, presentation, and e-mail software preferred
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- MCP and/or A+ Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
- Able to lift up to 50 pounds
- Own car for transportation (mileage will be reimbursed by policy)
- Valid driver's license
A supportive, diverse and global team with a brilliant culture. Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
To know more about us visit – www.hcltech.com
For more information on how we process your personal data, please refer to HCLTech's Candidate Data Privacy Notice.
Desktop Support Technician in London employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at HCLTech. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting across various platforms, practice common issues you might face with Windows and Mac systems. Show us you can think on your feet!
✨Tip Number 3
Don’t forget to showcase your customer service skills! This role is all about helping others, so be ready to share examples of how you've provided excellent support in the past. We want to see that spark in you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Desktop Support Technician in London
Some tips for your application 🫡
Show Your Spark: When writing your application, let your passion shine through! We want to see that inner drive and enthusiasm for technology and customer service. Share a bit about what motivates you and how you can contribute to our dynamic environment.
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Technician role. Highlight relevant experience with Windows and Macintosh platforms, as well as any customer service roles you've had. We love seeing how your skills match up with what we need!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show off your organisational skills in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Macintosh platforms, as well as the Microsoft Office suite. Be ready to discuss your experience with imaging Windows 10 OS and troubleshooting various devices. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've delivered excellent customer service. Prepare to share stories that highlight your interpersonal skills and how you've resolved conflicts or helped users in a pinch.
✨Be Ready for Dynamic Questions
Expect questions that assess your adaptability and problem-solving skills. Think about times when you've had to learn something quickly or adapt to changes in a fast-paced environment. This will demonstrate your ability to thrive in HCLTech's dynamic setting.
✨Prepare for Practical Scenarios
You might be asked to troubleshoot a common issue or explain how you'd handle a specific situation. Practise these scenarios beforehand so you can showcase your technical skills and thought process clearly during the interview.
