At a Glance
- Tasks: Lead customer journey mapping and enhance trade surveillance processes in capital markets.
- Company: Join a leading financial firm focused on innovation and compliance.
- Benefits: Attractive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on regulatory change and cross-platform integration.
- Why this job: Shape the future of trade surveillance while collaborating with diverse teams.
- Qualifications: 10 years of experience in trade surveillance and strong analytical skills.
The predicted salary is between 70000 - 90000 £ per year.
1. Domain & Functional Expertise
- Strong understanding of Trade Surveillance within Capital Markets (Markets/Equities/Derivatives)
- Knowledge of end-to-end surveillance lifecycle, including:
- Trading activity and product coverage
- Alert generation, tuning, and investigation workflows
- Regulatory and risk compliance frameworks
- Familiarity with new product onboarding processes and surveillance impact assessment
- Awareness of multiple asset classes (e.g., swaps, futures, equities)
2. Data & Platform Understanding
- Hands-on exposure to:
- Data ingestion, enrichment, and data quality management
- Surveillance data flows and pipelines
- Experience working with data platforms (e.g., ODP, FDP or similar enterprise data lakes)
- Ability to translate business surveillance requirements into data/technical specifications
3. Journey Mapping & Business Analysis
- Expertise in:
- Customer journey mapping (end-to-end process definition)
- Process flow creation (BPMN/Visio or equivalent)
- Surveillance narratives/documentation
- Strong business analysis skills, including:
- Gap analysis
- Capability assessment
- Requirement elicitation and documentation
4. Integration & Cross-Platform Experience
- Experience working across:
- Trading platforms / Trading Hub systems
- Surveillance platforms
- Enterprise data platforms
- Ability to:
- Identify dependencies and sequencing risks
- Support cross-platform integration initiatives
- Ensure early alignment of surveillance requirements in change delivery
5. Risk, Governance & Delivery Alignment
- Strong understanding of:
- Risk identification and mitigation
- Regulatory compliance and governance frameworks
- Experience in:
- Raising and managing delivery risks, gaps, and controls
- Supporting prioritisation trade-offs and residual risk decisions
6. Stakeholder Management & Collaboration
- Proven ability to work with:
- Product Owners
- Engineering teams
- Data teams
- COO / Operations stakeholders
- Strong communication skills to bridge business and technology teams
- Ability to influence planning, prioritisation, and decision-making forums
7. Change & Delivery Experience
- Experience supporting:
- Regulatory change and remediation programs
- Growth initiatives and platform enhancements
- Exposure to:
- Agile delivery environments (Scrum / SAFe preferred)
- Feature-level planning and lab-level prioritisation
8. Nice-to-Have Skills
- Experience with surveillance tools/platforms (Actimize, SMARTS, etc.)
- Knowledge of financial regulations (e.g., Market Abuse, MiFID II)
- Exposure to data analytics / SQL for validation or investigation
Customer Journey Manager in London employer: HCLTech
As a Customer Journey Manager at our esteemed firm, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and development. We offer competitive benefits, including professional training opportunities and a collaborative environment that encourages innovation and cross-functional teamwork, all set against the vibrant backdrop of the capital markets sector. Join us to make a meaningful impact while advancing your career in a supportive and forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like HCLTech. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Journey Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to HCLTech.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on HCLTech's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at HCLTech
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with HCLTech.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at HCLTech will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former HCLTech employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
