At a Glance
- Tasks: Provide hands-on support for AV and IT equipment, ensuring seamless operations.
- Company: Join a dynamic tech company focused on innovative solutions and client satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Exciting work environment with potential for career advancement.
- Why this job: Be the go-to tech guru, solving real-world problems and enhancing user experiences.
- Qualifications: Experience with AV systems and strong problem-solving skills required.
The predicted salary is between 22430 - 27414 £ per year.
This role includes the following responsibilities:
- End-user onsite support for endpoint devices (e.g., desktops/laptops, docking stations) and associated system software.
- Perform approved Install, Moves, Adds, Changes, Deletes (IMACD) services and break-fix repairs for hardware (Windows/MAC).
- Onsite services to authorized users as necessitated by the circumstances of the requester (e.g., incidents, service requests, request for information) which cannot be performed by Helpdesk services.
- Deploy, manage and refresh in-scope hardware (less than 10 devices per month per site) as agreed with the client only at dedicated sites.
- Facilitate client’s end-users to initiate the Autopilot process for desktop imaging for new/leaver laptops.
- Coordinate with client hardware asset management and follow defined/agreed processes to maintain compliance.
- Provide on-site/field services for all equipment mentioned above when the device is physically located at client’s locations.
- Uplift and reimage leaver equipment and coordinate with the asset management team.
- Deployment and configuration of new hire equipment.
- Basic configuration support for conferencing and meeting room equipment.
- Inventory management for monitors and peripherals at dedicated sites.
- Mobile hands & eyes support including MDM profile configuration based on standard operating procedure (SOP) documents provided by the client.
- Printer hands and eyes support including toner replacement and physical connection to the network/cabling inspection.
- Infrastructure onsite support for servers and network devices, including physical inspection and cabling checks.
- Vendor/OEM coordination and escorting to the server room or data room (dedicated sites only).
Key Responsibilities:
- Participate in the support of a range of non-end user devices (for example network, storage and servers) under the guidance of customer or customer third-party vendor.
- Utilise technology to deliver hands and eyes support.
Skill Requirements:
- Strong stakeholder skills are required as this role is client-facing.
- Deep technical understanding of digital and analogue audio and video signal processing standards and protocols.
- Familiarity with AV engineering disciplines associated with complex environments such as auditoria, boardrooms, flexible presentation spaces, and AV equipped meeting rooms.
Essential Duties and Responsibilities:
- AV device management, including configuration & installation of AV devices (e.g., Poly, Crestron, AMX, Cisco, Yealink, Logitech, and Microsoft Teams Solutions).
- Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma displays.
- Perform preventative maintenance to resolve problems or identify resolution to appropriate vendor or manufacturer.
- Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system operations).
- Manage ticket queue to respond to user requests.
Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services in London employer: HCLTech
HCLTech is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow their skills in cutting-edge technologies. With a global presence and a commitment to employee development, HCLTech offers numerous opportunities for career advancement, particularly in the exciting field of AI and frontend development. Joining our team means being part of a collaborative environment that values creativity and encourages meaningful contributions to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HCLTech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HCLTech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HCLTech!
✨Direct Apply to HCLTech
Let's not forget to apply directly through the HCLTech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HCLTech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HCLTech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HCLTech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
