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- Tasks: Provide top-notch customer support in Welsh and English via phone and email.
- Company: Join a dynamic team in Belfast, dedicated to outstanding customer service.
- Benefits: Relocation support, competitive salary, and a permanent contract.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: 6 months of customer service experience and bilingual communication skills.
The predicted salary is between 22000 - 26000 £ per year.
We're happy to help relocate the right candidate to Belfast, Northern Ireland as this is an office-based role - so relocation is required.
Role & Responsibilities:
- Providing customer support via telephone, e-mail and other methods in Welsh and English.
- Ensuring a high level of customer service to our candidates and clients.
- Resolving customer queries on a first call resolution basis.
- Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
- Following your assigned daily schedules and tasks.
- Taking part in motivational activities.
- Using and implementing feedback given during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.
The Person:
- Who is passionate about delivering outstanding customer service.
- Who has excellent verbal and written communication skills.
- With high levels of accuracy and an attention to detail in the work that you do.
- Who is punctual and conscientious and takes pride in coming to work on time.
Essential Criteria:
- Minimum 6 months’ experience in the customer service industry.
- Excellent verbal and written communication skills in both Welsh and English with professional telephone etiquette.
Desirable Criteria:
- 12 months’ contact centre experience dealing with customer queries via phone.
Hours of Work:
40 hours per week. Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (Saturday 1 in 3). Permanent contract.
Welsh Speaking Customer Service Advisor in Lisburn employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Advisor in Lisburn
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Welsh and English communication skills! Since this role requires fluency in both languages, consider doing mock interviews with a friend or using language apps to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Welsh Speaking Customer Service Advisor in Lisburn
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Welsh and English, make sure to highlight your language skills right at the start of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous customer service experience, focus on specific examples that showcase your problem-solving skills and ability to resolve queries efficiently. We love seeing how you've made a difference in past roles!
Be Professional Yet Personable: Your written application should reflect your professional side, but don’t forget to let your personality shine through! We’re looking for someone who’s not just skilled but also passionate about delivering outstanding customer service.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at HCLTech
✨Brush Up on Your Welsh
Since this role requires excellent communication skills in both Welsh and English, make sure you practice speaking and writing in Welsh before the interview. You might even want to prepare a few answers in Welsh to show off your language skills!
✨Know Your Customer Service Basics
Familiarise yourself with common customer service scenarios and how to handle them. Think about examples from your past experience where you resolved queries effectively, especially focusing on first call resolution. This will help you demonstrate your problem-solving skills during the interview.
✨Show Your Passion for Customer Service
Employers love candidates who are genuinely passionate about helping others. Be ready to share why you enjoy working in customer service and how you go above and beyond to ensure customer satisfaction. A positive attitude can really set you apart!
✨Prepare for Shift Flexibility Questions
Since the role involves rotational shift patterns, be prepared to discuss your availability and flexibility. Show that you understand the importance of being punctual and reliable, and express your willingness to adapt to the required schedule.