At a Glance
- Tasks: Provide top-notch customer support in Welsh and English via phone and email.
- Company: Join a dynamic team in Belfast, Northern Ireland with a focus on customer satisfaction.
- Benefits: Relocation assistance, competitive salary, and a permanent contract.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Make a real difference by helping customers and resolving their queries effectively.
- Qualifications: 6 months of customer service experience and bilingual communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Role & Responsibilities:
- Providing customer support via telephone, e-mail and other methods in Welsh and English.
- Ensuring a high level of customer service to our candidates and clients.
- Resolving customer queries on a first call resolution basis.
- Following relevant escalation procedures when first call resolution isn’t possible.
- Following your assigned daily schedules and tasks.
- Taking part in motivational activities.
- Using and implementing feedback given during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.
The Person:
- Who is passionate about delivering outstanding customer service.
- Who has excellent verbal and written communication skills.
- With high levels of accuracy and an attention to detail in the work that you do.
- Who is punctual and conscientious and takes pride in coming to work on time.
Essential Criteria:
- Minimum 6 months’ experience in the customer service industry.
- Excellent verbal and written communication skills in both Welsh and English with professional telephone etiquette.
Desirable Criteria:
- 12 months’ contact centre experience dealing with customer queries via phone.
Hours of work: 40 hours per week. Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (Saturday 1 in 3). Permanent contract.
Customer Service Representative - Welsh in Lisburn employer: HCLTech
Join a dynamic team in Belfast, Northern Ireland, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and motivation, ensuring that you thrive in your role as a Customer Service Representative. With opportunities for relocation assistance and a commitment to maintaining high standards of customer service, we offer a rewarding environment for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Welsh in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HCLTech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HCLTech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Welsh in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HCLTech:Your cover letter is your chance to shine! Tell us why you want to work at HCLTech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HCLTech!
How to prepare for a job interview at HCLTech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
