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- Tasks: Help resolve customer complaints efficiently and professionally.
- Company: Join a leading company in the financial and insurance sector.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real impact by improving customer experiences and service quality.
- Qualifications: Experience in finance or insurance is essential; strong communication skills are a plus.
- Other info: Be part of a team that values integrity and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
To assist the Team Leaders in ensuring the timely and accurate delivery of complaint resolution in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met.
To provide an excellent and efficient service to our customers' policyholders, responding to written and verbal complaints received from policyholders and IFAs.
To take responsibility for achieving individual productivity and quality targets and positively contributing to the achievement of SLAs.
To respond to complaints received from policyholders and IFAs via multichannels.
- Process complaints on policies in priority order as determined by the Company Work Management System, to maintain day to day service standards to agreed levels.
- Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers.
- Respond to customer complaints via a written response conducted in a professional and considerate manner to maintain good customer relations.
- Respond to customers ensuring that they are treated fairly and that a high level of service is delivered.
- Liaising directly with other departments within HCL to improve service and to suggest improvements where appropriate.
- Bring to the immediate attention of Senior Management any issues or concerns that could have a detrimental impact on either HCL or our clients' reputations.
- Ensure that data security precautions are undertaken at all times to prevent the possibility of identity theft.
- Ensure that all policy fraud controls are followed to prevent fraudulent transactions against policies.
Experience working in a Financial or Insurance industry is a must.
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Complaints Handler
✨Tip Number 1
Familiarise yourself with the specific regulations and compliance standards in the financial and insurance sectors. Understanding these will not only help you in interviews but also demonstrate your commitment to maintaining high service standards.
✨Tip Number 2
Network with professionals already working in the legal complaints handling field. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could lead to job opportunities.
✨Tip Number 3
Prepare for role-specific scenarios that may come up during interviews. Think about how you would handle various types of complaints and be ready to discuss your thought process and problem-solving skills.
✨Tip Number 4
Showcase your ability to work collaboratively by highlighting any past experiences where you successfully liaised with different departments to resolve issues. This is crucial for a role that requires effective communication across teams.
We think you need these skills to ace Legal Complaints Handler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in handling complaints, particularly in the financial or insurance sectors.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role of a Legal Complaints Handler. Emphasise your ability to manage complaints effectively and your understanding of regulatory requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your problem-solving skills. Mention specific examples of how you've successfully resolved complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at HCLTech
✨Understand the Role Thoroughly
Make sure you have a solid grasp of what a Legal Complaints Handler does. Familiarise yourself with the key responsibilities, such as complaint resolution and liaising with internal and external parties. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific complaints or challenging situations. Think of examples from your past experience in the financial or insurance industry where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Legal Complaints Handler, effective communication is key. Be prepared to discuss how you would respond to customers in a professional and considerate manner. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to maintain good customer relations.
✨Highlight Your Attention to Detail
Given the importance of data security and compliance in this role, emphasise your attention to detail during the interview. Be ready to discuss how you ensure accuracy in your work and how you handle sensitive information, which is crucial for preventing identity theft and fraud.
