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- Tasks: Handle and resolve customer complaints efficiently while meeting service level agreements.
- Company: Join a leading company in the financial and insurance sector, dedicated to excellent customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by improving customer relations and contributing to a positive company reputation.
- Qualifications: Experience in the financial or insurance industry is essential; strong communication skills are a plus.
- Other info: Be part of a dynamic team focused on delivering high-quality service and maintaining data security.
The predicted salary is between 36000 - 60000 £ per year.
To assist the Team Leaders in ensuring the timely and accurate delivery of complaint resolution in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met.
To provide an excellent and efficient service to our customers' policyholders, responding to written and verbal complaints received from policyholders and IFAs.
To take responsibility for achieving individual productivity and quality targets and positively contributing to the achievement of SLAs.
To respond to complaints received from policyholders and IFAs via multichannels.
- Process complaints on policies in priority order as determined by the Company Work Management System, to maintain day to day service standards to agreed levels.
- Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers.
- Respond to customer complaints via a written response conducted in a professional and considerate manner to maintain good customer relations.
- Respond to customers ensuring that they are treated fairly and that a high level of service is delivered.
- Liaising directly with other departments within HCL to improve service and to suggest improvements where appropriate.
- Bring to the immediate attention of Senior Management any issues or concerns that could have a detrimental impact on either HCL or our clients' reputations.
- Ensure that data security precautions are undertaken at all times to prevent the possibility of identity theft.
- Ensure that all policy fraud controls are followed to prevent fraudulent transactions against policies.
Experience working in a Financial or Insurance industry is a must.
Legal Complaints Handler employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Complaints Handler
✨Tip Number 1
Familiarise yourself with the specific regulations and compliance standards in the financial and insurance sectors. Understanding these will not only help you in interviews but also demonstrate your commitment to maintaining high service standards.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-play scenarios where you respond to customer complaints, focusing on empathy and professionalism, as these are key traits for a Legal Complaints Handler.
✨Tip Number 3
Network with professionals in the financial and insurance industries. Attend relevant events or join online forums to gain insights and potentially get referrals that could lead to job opportunities.
✨Tip Number 4
Research StudySmarter’s values and mission. Tailor your approach to align with our company culture, showing how your personal values resonate with ours, which can make a significant impact during the interview process.
We think you need these skills to ace Legal Complaints Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Legal Complaints Handler position. Tailor your application to highlight relevant experience in complaint resolution and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in the financial or insurance industry, particularly in handling complaints. Use specific examples to demonstrate your ability to meet service level agreements and resolve issues effectively.
Professional Communication: Since the role involves responding to complaints in a professional manner, ensure that your application reflects strong written communication skills. Use clear and concise language, and maintain a formal yet approachable tone throughout your documents.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities by including examples of how you've successfully resolved complaints or improved processes in previous roles. This will show your potential employer that you can contribute positively to their team.
How to prepare for a job interview at HCLTech
✨Understand the Role Thoroughly
Make sure you have a solid grasp of what a Legal Complaints Handler does. Familiarise yourself with the key responsibilities outlined in the job description, such as complaint resolution and liaising with internal and external parties. This will help you demonstrate your understanding during the interview.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific complaints or situations. Think of examples from your past experience in the financial or insurance industry where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Legal Complaints Handler, effective communication is key. Be prepared to discuss how you would respond to customers in a professional and considerate manner. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to maintain good customer relations.
✨Highlight Your Attention to Detail
Given the importance of data security and compliance in this role, be ready to discuss how you ensure accuracy and attention to detail in your work. Provide examples of how you've managed sensitive information and adhered to regulatory requirements in previous positions.
