At a Glance
- Tasks: Lead end-to-end service delivery for multiple accounts in the Consumer Goods and Retail sector.
- Company: Join a leading firm focused on innovation and client satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Other info: Foster a culture of innovation and continuous improvement while mentoring future leaders.
- Why this job: Make a significant impact by driving transformation and operational excellence.
- Qualifications: 18+ years in IT services with strong leadership and client management skills.
The predicted salary is between 59576 - 65000 £ per year.
We are seeking an experienced and strategic
Integrated Service Delivery (ISD) Head to lead end-to-end service delivery for the RCPG UK & Benelux portfolio.
The role will be accountable for delivery excellence, client satisfaction, operational governance, financial performance, and talent leadership across multiple accounts within the Consumer Goods and Retail sector.
The ISD Head will serve as the senior delivery leader for the region, partnering closely with Client Partners, Account Managers, Growth Leaders, Service Line Leaders, and client executives to ensure successful delivery outcomes while driving profitable growth and transformation initiatives.
The role definition is aligned with the RCPG Europe operating model, where the ISD Head owns end-to-end delivery across Lines of Business, delivery health, client satisfaction, operational excellence, standardization, and account stability.
Key Responsibilities
- Delivery Leadership
- Own end-to-end delivery across multiple UK & Benelux customer accounts.
- Ensure achievement of contractual commitments, SLAs, KPIs, quality standards, and business objectives.
- Drive delivery governance, risk mitigation, escalation management, and operational excellence.
- Lead large multi-disciplinary teams across onshore, nearshore, and offshore locations.
- Client Engagement
- Build trusted relationships with senior client stakeholders and decision-makers.
- Lead executive governance meetings, operational reviews, and strategic discussions.
- Act as the primary escalation point for delivery-related matters.
- Drive customer satisfaction and continuous value creation.
- Strategic Growth Enablement
- Partner with Client Partners and Growth Leaders to support account expansion and large opportunities.
- Identify transformation opportunities across digital, cloud, SAP, data, AI, and managed services domains.
- Support solution development, transitions, and transformation roadmaps.
- Drive portfolio revenue realization and margin improvement.
- Ensure effective capacity planning, utilization management, and cost optimization.
- Manage financial forecasting, delivery efficiency initiatives, and operational controls.
- Develop a high-performing delivery leadership organization.
- Mentor Delivery Managers, ADLs, and Service Delivery Leads.
- Drive succession planning, talent development, employee engagement, and retention.
- Foster a culture of accountability, innovation, collaboration, and continuous improvement.
- Operational Excellence & Transformation
- Champion automation, AI-led delivery, and standardization initiatives.
- Ensure compliance with organizational, security, and quality frameworks.
- Implement best practices that improve productivity, predictability, and delivery performance.
- Required Experience
- 18+ years of experience in IT services, consulting, or digital transformation.
- 10+ years of leadership experience managing large-scale global delivery portfolios.
- Proven experience managing Retail, Consumer Goods, or Manufacturing industry clients.
- Strong track record of managing multi-million-pound engagements and geographically distributed teams.
- Experience leading complex transformation and managed services programs.
- Key Skills
- Global Delivery Management
- Client Relationship Management
- Executive Stakeholder Engagement
- Service Delivery Governance
- Risk & Escalation Management
- Workforce & Capacity Planning
- Agile & Hybrid Delivery Models
- Managed Services Leadership
- Preferred Qualifications
- Bachelor's Degree in Engineering, Computer Science, Business, or related discipline.
- Agile or Scrum leadership certifications preferred.
- #J-18808-Ljbffr
Integrated Service Delivery (ISD) Head in Leeds employer: HCLTech
HCLTech is an excellent employer for those looking to advance their careers in cloud and infrastructure migration. With a strong focus on professional development, employees benefit from competitive compensation and a collaborative work culture that encourages innovation and growth. Located in a dynamic environment, HCLTech offers unique opportunities to work on cutting-edge technology projects while ensuring a supportive atmosphere for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Integrated Service Delivery (ISD) Head in Leeds
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Integrated Service Delivery (ISD) Head at HCLTech!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like HCLTech or be willing to refer you for that Integrated Service Delivery (ISD) Head position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from HCLTech who’s on the lookout for their next Integrated Service Delivery (ISD) Head star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Integrated Service Delivery (ISD) Head role at HCLTech!
We think you need these skills to ace Integrated Service Delivery (ISD) Head in Leeds
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at HCLTech. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at HCLTech
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at HCLTech. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
