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- Tasks: Lead a team to manage IT support and prepare performance reports.
- Company: Global tech company with a focus on innovation and diversity.
- Benefits: Competitive salary, career growth, and a supportive work culture.
- Why this job: Make a real impact in a diverse environment while leading a talented team.
- Qualifications: 4+ years of IT experience and strong communication skills required.
- Other info: Join a dynamic team and enhance your career in global operations.
The predicted salary is between 43200 - 72000 £ per year.
A global technology company based in the UK seeks an Operational Lead to manage the onsite and remote support team. The ideal candidate will have at least four years of related experience and strong communication skills.
Responsibilities include:
- Preparing weekly SLA/KPI reports
- Overseeing service request management for end-user devices
Candidates must demonstrate cultural sensitivity and possess relevant IT certifications. This role offers opportunities to contribute to a diverse and impactful environment.
Lead IT Systems Engineer — Global Ops & Support employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Systems Engineer — Global Ops & Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Lead IT Systems Engineer role.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your experience with SLA/KPI reporting. We want you to shine when it comes to showcasing your expertise in service request management.
✨Tip Number 3
Show off your cultural sensitivity! In a diverse environment, it's crucial to demonstrate your understanding of different cultures. Share examples from your past experiences that highlight your ability to work effectively with diverse teams.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead IT Systems Engineer — Global Ops & Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in managing support teams and preparing reports. We want to see how your skills align with the role of Lead IT Systems Engineer.
Show Off Your Communication Skills: Since strong communication is key for this role, include examples in your application that showcase how you've effectively communicated with teams or clients. We love seeing those interpersonal skills in action!
Highlight Your Certifications: Don’t forget to mention any relevant IT certifications you hold. This will help us understand your technical background and how it fits into our diverse environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT systems and support. Be ready to discuss your experience with service request management and any relevant IT certifications you hold. This will show that you're not just a candidate, but a knowledgeable expert.
✨Prepare for Cultural Sensitivity Questions
Given the global nature of the company, expect questions about cultural sensitivity and teamwork in diverse environments. Think of examples from your past experiences where you successfully collaborated with people from different backgrounds. This will highlight your adaptability and communication skills.
✨SLA/KPI Reporting Skills
Since you'll be preparing weekly SLA/KPI reports, be prepared to discuss how you've handled similar tasks in the past. Bring examples of how you tracked performance metrics and improved service delivery. This will demonstrate your analytical skills and attention to detail.
✨Showcase Your Leadership Qualities
As an Operational Lead, leadership is key. Prepare to share instances where you've led a team or project, especially in high-pressure situations. Highlight your ability to motivate others and manage remote teams effectively, as this will resonate well with the interviewers.
