Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Operations Infrastructure and solve issues at customer control centres.
- Company: Join HCLTech, a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy competitive pay, 20 days vacation, and various insurances.
- Why this job: Be part of a diverse team, make an impact, and grow your skills.
- Qualifications: Knowledge of RHEL, Windows OS, and experience in server management required.
- Other info: Onsite presence needed 3 days a week; hybrid work available.
The predicted salary is between 28800 - 43200 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
Role definition: You will support Operations Infrastructure and represent HCL in customers' control centers, solving issues and providing support to the software and infrastructure at these sites. This role requires an onsite presence for approximately 3 days a week and is subject to change depending on client requirements. This role will be part of an on-call rota.
Location: Reading, Havant, Perth (Scotland). Ability to commute/relocate: Reading, Havant, Perth (Scotland) Perth: reliably commute or plan to relocate before starting work (required).
Expected qualification and critical experiences:
- BAU engineer based on customer sites to support critical national infrastructure services.
- Perform queue-based hardware, software and user fault management within predefined SLAs.
- Out of hours support rota once trained.
- Excellent problem-solving skills.
- Ability to work in a pressurized environment.
- Some hybrid working available.
- Good customer service skills.
Mandatory Skills and Certification:
- Knowledge of RHEL 7.x, 8 and 9.
- Knowledge of Windows operating systems from 2016 to 2022.
- Experience in Redhat Satellite, Ansible Automation Platform.
- Excellent experience in day-to-day BAU task and queue management.
- Working on root cause analysis (Problem Management) and maintains high level security for servers.
- Keep the servers with industry security standards.
- Apply ITIL process throughout the lifecycle of server administration and implementations (Incident, Change, Problem Management).
- Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware).
Mandate Requirement:
- Driving license essential.
- Must meet requirements to become SC cleared.
Desirable Skills:
- Citrix 7.15 or above, PVS or NetScaler.
- Microsoft System Center Orchestrator (Scorch).
- PowerShell.
- CyberArk.
- IT Service Now - SQL, NetBackup, Rubrik.
- Windows 2016 2019, Oracle.
Benefits:
- A supportive, diverse and global team with a brilliant culture.
- Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life, AD & D and Business Travel insurance.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few.
To know more about us visit – www.hcltech.com
L3 Redhat Engineer (Reading) employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Redhat Engineer (Reading)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as RHEL 7.x, 8, and 9, as well as Windows operating systems from 2016 to 2022. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues under pressure. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of HCLTech on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, and they might even offer tips on how to stand out in your application.
✨Tip Number 4
Prepare to discuss your experience with ITIL processes and how you've applied them in previous roles. Understanding these frameworks is essential for the position, and being able to articulate your knowledge will show that you're a strong candidate.
We think you need these skills to ace L3 Redhat Engineer (Reading)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the L3 Redhat Engineer position. Tailor your application to highlight your relevant experience and how it aligns with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with RHEL, Windows operating systems, and any relevant tools like Ansible or Redhat Satellite. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Showcase Soft Skills: Customer service skills are crucial for this role. Make sure to include examples of how you've successfully interacted with clients or resolved issues in previous positions. This will show that you can represent HCLTech effectively.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HCLTech
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of RHEL 7.x, 8, and 9 during the interview. Be prepared to discuss your experience with Redhat Satellite and Ansible Automation Platform, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Since this role involves supporting critical national infrastructure services, be ready to share examples of how you've effectively managed hardware and software issues in a pressurised environment. Use the STAR method to structure your responses.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes related to Incident, Change, and Problem Management. Be prepared to discuss how you have applied these processes in your previous roles to maintain high security standards for servers.
✨Emphasise Customer Service Skills
As you'll be representing HCL in customer control centres, it's essential to demonstrate your excellent customer service skills. Share experiences where you've successfully communicated with clients and resolved their issues efficiently.
