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- Tasks: Lead high-severity incidents and provide technical expertise on Genesys Cloud CX and Cisco UCCE.
- Company: Global tech company with a focus on innovation and excellence.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Make a real impact by solving complex problems and mentoring future engineers.
- Qualifications: Extensive experience in enterprise contact centres and strong SIP/CRM integration skills.
- Other info: Join a team that values collaboration and operational excellence.
The predicted salary is between 42000 - 84000 £ per year.
A global technology company is seeking a Contact Center Engineer / Senior SME in London, UK. This role involves leading high-severity incidents and providing technical leadership on Genesys Cloud CX and Cisco UCCE platforms.
The ideal candidate has extensive experience with enterprise contact centers and strong skills in SIP and CRM integrations. You will drive problem management initiatives and mentor junior engineers while ensuring operational readiness across critical voice services.
L3 Contact Center Engineer — Genesys & Cisco UCCE Expert employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Contact Center Engineer — Genesys & Cisco UCCE Expert
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Genesys and Cisco UCCE. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with high-severity incidents and SIP/CRM integrations. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've led problem management initiatives and mentored junior engineers to highlight your leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just right for you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace L3 Contact Center Engineer — Genesys & Cisco UCCE Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Genesys Cloud CX and Cisco UCCE. We want to see how your skills match the role, so don’t be shy about showcasing your expertise in SIP and CRM integrations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've led high-severity incidents or mentored junior engineers in the past.
Showcase Problem-Solving Skills: In your application, highlight any problem management initiatives you've driven. We love candidates who can demonstrate their ability to tackle challenges head-on and ensure operational readiness across critical voice services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Genesys Cloud CX and Cisco UCCE platforms. Be ready to discuss specific projects you've worked on, especially those involving SIP and CRM integrations. This will show that you’re not just familiar with the tech but have hands-on experience.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle high-severity incidents. Think of examples from your past where you led a team through a crisis or resolved a complex issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Mentoring Skills
Since mentoring junior engineers is part of the role, be prepared to discuss your approach to leadership and training. Share specific instances where you’ve helped others grow in their roles, and highlight any strategies you use to foster a collaborative environment.
✨Demonstrate Problem Management Initiatives
Be ready to talk about your experience with problem management initiatives. Discuss how you identify recurring issues and implement solutions to prevent them. This will illustrate your proactive approach and commitment to operational readiness across critical voice services.