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For Companies At a Glance
- Tasks: Support client services and manage operational tasks in a collaborative environment.
- Company: Join HCLTech, a $13+ billion global leader in technology and IT solutions.
- Benefits: Enjoy 20 vacation days, comprehensive insurance, and opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real-world impact while enhancing your skills.
- Qualifications: Experience in L3 Windows Desktop Support, virtualization technologies, and advanced scripting with PowerShell required.
- Other info: Engage in exciting projects and initiatives like CSR and Diversity Councils.
The predicted salary is between 36000 - 60000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
Customer is internalizing the operation of its solution, changing from a Managed Service to an internally managed one. The Technology Operations Specialist is accountable for delivering operational support of the client services. The primary accountability is focused on the regional level 3 support of deployment and operation of the client instance of its production and UAT environments and should be able to work in collaboration with the other Technology Operations Specialists to step in and cover during the absence of the Technology Operations Lead.
This role will require close collaboration and partnership with Monitoring & Stability (L2), Product Managers, Project Manager and Engineering.
The ideal candidate will have experience leading an engineering or operational support team as an L3 Windows Desktop Support or Windows Desktop Engineer and will have spent the last couple of years focused on Virtualization Technologies. They need a strong understanding of incident management, problem management, and other ITIL processes.
- Provide Level 3 (SRE) operational support for the client products and services.
- Support in the recruitment, provision and management of Level 2 and Level 3 global teams to support the client 24 x 7 follow-the-sun environment.
- Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products.
- Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support.
- Available for an on-call rota to cover incident management out of hours / weekend.
- A background in SRE or DevOps in Virtualization technologies, ideally Citrix and Nutanix.
- Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems.
- At least three years’ experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments.
- At least three years’ experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events.
- At least two years’ experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPM.
- Experience with implementing or running synthetic testing in a virtual or desktop environment to eliminate manual or semi-automated health checks and post-change testing will be an advantage.
- Perform upgrades, health checks, patching, and capacity planning.
- Monitor system performance, identify issues, and implement solutions to ensure uptime and reliability.
- Collaborate with virtualization, network, storage, and security teams on infrastructure projects and improvements.
- Provide advanced troubleshooting and root cause analysis for Nutanix platform incidents.
- Ensure data protection, backup, and disaster recovery strategies are in place and tested.
Competitive compensation and benefits that includes 20 vacation per year, various insurances like Term life and Business Travel insurance. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
IT Operations Associate - ITIL employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Associate - ITIL
✨Tip Number 1
Familiarise yourself with ITIL processes, especially incident and problem management. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your experience with virtualization technologies like Citrix and Nutanix. Be prepared to discuss specific projects where you've implemented or managed these tools, as this will set you apart from other candidates.
✨Tip Number 3
Highlight your scripting skills, particularly with PowerShell. Prepare examples of how you've automated solutions in Windows desktop environments, as this is a key requirement for the role.
✨Tip Number 4
Network with current employees or professionals in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace IT Operations Associate - ITIL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ITIL processes, virtualization technologies, and operational support. Use specific examples that demonstrate your skills in incident management and problem-solving.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background in SRE or DevOps aligns with the responsibilities of the Technology Operations Specialist position.
Showcase Technical Skills: Clearly outline your technical skills, especially your experience with PowerShell scripting, Citrix tools, and Windows desktop environments. Provide concrete examples of how you've used these skills in previous roles.
Highlight Team Collaboration: Emphasise your ability to work collaboratively with various teams, such as Monitoring & Stability and Engineering. Share instances where you successfully partnered with others to enhance service delivery or resolve issues.
How to prepare for a job interview at HCLTech
✨Understand ITIL Processes
Make sure you have a solid grasp of ITIL processes, especially incident and problem management. Be prepared to discuss how you've applied these principles in your previous roles, as this will demonstrate your fit for the Technology Operations Specialist position.
✨Showcase Your Technical Skills
Highlight your experience with virtualization technologies, particularly Citrix and Nutanix. Be ready to provide examples of how you've managed and maintained these systems, as well as any scripting you've done with PowerShell to automate solutions.
✨Collaboration is Key
This role requires close collaboration with various teams. Prepare to discuss your experience working in cross-functional teams and how you've successfully partnered with others to enhance system availability and resilience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of specific situations where you've had to troubleshoot complex issues and how you approached them, as this will showcase your analytical abilities.
