Information Technology Operations Specialist (Birmingham)

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.

Here is an opportunity to be part of HCL Technologies. The customer is internalizing the operation of its solution, changing from a Managed Service to an internally managed one. This is an on-premises, Nutanix hosted, Citrix brokered environment supporting ~60K VDIs.

The Technology Operations Specialist is accountable for delivering operational support of the client services. The primary accountability is focused on the regional level 3 support of deployment and operation of the client instance of its production and UAT environments and should be able to work in collaboration with the other Technology Operations Specialists to step in and cover during the absence of the Technology Operations Lead. This role will require close collaboration and partnership with Monitoring & Stability (L2), Product Managers, Project Manager and Engineering.

Your key responsibilities:

• Provide Level 3 (SRE) operational support for the client products and services.
• Support in the recruitment, provision and management of Level 2 and Level 3 global teams to support the client 24 x 7 follow-the-sun environment.
• Manage and run production environments that deliver the client products.
• Maintain and execute all DR activities in support of in scope products.
• Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products.
• Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support.
• Available for an on-call rota to cover incident management out of hours / weekend.
• Adheres to and promotes the Company values and ethical framework.

Your skills and experience:

• A background in SRE or DevOps in Virtualization technologies, ideally Citrix and Nutanix.
• Experience supporting large organizations in globally diverse locations.
• Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems.
• At least three years’ experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments.
• At least three years’ experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like: Systrack, New Relic and Citrix Analytics.
• At least two years’ experience setting up, configuring and implementing Virtualization products.
• At least two years’ experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPM.
• Experience with implementing or running synthetic testing in a virtual or desktop environment to eliminate manual or semi-automated health checks and post-change testing will be an advantage.
• Deploy, configure, and manage Nutanix clusters (AHV, Prism Central, AOS, Files, etc.).
• Perform upgrades, health checks, patching, and capacity planning.
• Monitor system performance, identify issues, and implement solutions to ensure uptime and reliability.
• Collaborate with virtualization, network, storage, and security teams on infrastructure projects and improvements.
• Develop and maintain automation scripts and runbooks for Nutanix systems.
• Provide advanced troubleshooting and root cause analysis for Nutanix platform incidents.
• Ensure data protection, backup, and disaster recovery strategies are in place and tested.
• Work with vendor support (e.g., Nutanix Global Support Services) for issue resolution and best practice guidance.

Benefits:

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits that includes 20 vacation per year, various insurances like Term life and Business Travel insurance.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus.