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- Tasks: Handle customer complaints and ensure high service standards.
- Company: Join HCLTech, a leader in the insurance industry.
- Benefits: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Make a real impact by improving customer relations and service quality.
- Qualifications: 3 years of experience in the insurance industry required.
- Other info: Be part of a self-managed team and contribute to process improvements.
The predicted salary is between 28800 - 43200 £ per year.
Job title : Customer Services / Complaints Handler
Key tasks & responsibilities
Experience : 3 years in Insurance industry
To respond to complaints received from policyholders and IFA\’s received via multichannel.
Process complaints on policies in priority order as determined by the Company Work Management System, to maintain day to day service standards to agreed levels.
Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers.
Respond to customer complaints via a written response conducted in a professional and considerate manner to maintain good customer relations.
Respond to customers ensuring that they are treated fairly and that a high level of service is delivered. Keeping customers informed of any delays in accordance with procedures and customers expectations.
Liaising directly with other departments within HCL to improve service and to suggest improvements where appropriate.
Bring to the immediate attention of Senior Management any issues or concerns that could have a detrimental impact on either HCL or our clients reputations.
To participate fully in departmental and team meetings in order to relay information and promote effective communication and suggest process improvements as appropriate.
To work with colleagues towards operating self managed teams.
To work within industry compliance and legislative requirements under the guidance of the Team Leader, ensuring compliance with controls and procedures.
Ensure that data security precautions are undertaken at all times to prevent the possibility of identity theft.
Ensure that all policy fraud controls are followed to prevent fraudulent transactions against policies.
To undertake any other duties as may be deemed appropriate by the Team Leader.
HCLTech | Complaints Handler employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HCLTech | Complaints Handler
✨Tip Number 1
Familiarize yourself with the insurance industry, especially the common complaints and issues that policyholders face. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Complaints Handler, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with professionals in the insurance sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 4
Research HCLTech's values and customer service philosophy. Tailoring your approach to align with their mission can set you apart as a candidate who truly understands the company culture.
We think you need these skills to ace HCLTech | Complaints Handler
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 3 years of experience in the insurance industry. Detail specific roles and responsibilities that align with the job description, particularly those related to handling complaints and customer service.
Demonstrate Communication Skills: Since the role requires responding to complaints in a professional manner, showcase your written communication skills. Include examples of how you've effectively managed customer complaints in the past.
Showcase Problem-Solving Abilities: Illustrate your ability to liaise with various departments and resolve issues. Provide examples of how you have suggested improvements or handled complex complaints to achieve positive outcomes for customers.
Emphasize Compliance Knowledge: Mention your understanding of industry compliance and legislative requirements. Highlight any relevant training or experience that demonstrates your commitment to maintaining data security and preventing fraud.
How to prepare for a job interview at HCLTech
✨Show Your Experience
Make sure to highlight your 3 years of experience in the insurance industry. Be prepared to discuss specific examples of how you've handled complaints and resolved issues effectively.
✨Demonstrate Communication Skills
Since the role involves responding to complaints in a professional manner, practice articulating your thoughts clearly. Use examples from your past experiences where you successfully communicated with customers or internal teams.
✨Understand the Company’s Values
Research HCLTech and understand their commitment to customer service and reputation management. Be ready to discuss how your values align with theirs and how you can contribute to maintaining high service standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to manage difficult complaints and how you ensured customer satisfaction while adhering to company policies.
