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- Tasks: Provide top-notch customer support via phone and written communication.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy competitive pay, remote work, employee discounts, and private healthcare.
- Why this job: Be part of a fun culture with growth opportunities and wellness initiatives.
- Qualifications: Fluent in English and French, with strong communication skills required.
- Other info: Must have EU citizenship or a valid UK work permit; local candidates preferred.
Join our French Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include:
- Offer specialized customer support through written and phone communication
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
- Create an amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of the management and provide feedback
- Deal with English & French Speaking Calls. Fluent in English & French Speaking & Writing
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- High-speed internet access and appropriate conditions for remote work
20 Per Hour
Monday – Friday 07:00-19:00
40 Hours Per Week
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our wellness program
- EAP & Virtual GP
- Excellent work culture
- Gym & Highstreet Discounts
- Cycle to work scheme
- Mortgage consultancy
- Pension
Must hold EU citizenship or valid work permit for UK
Be a local candidate or willing to relocate to Belfast
FULL TIME - Customer Service Advisor (WORK FROM HOME) (remote) employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FULL TIME - Customer Service Advisor (WORK FROM HOME) (remote)
✨Tip Number 1
Brush up on your French and English communication skills. Since this role requires dealing with both languages, practice speaking and writing in both to ensure you can handle customer queries effectively.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, as being prepared will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Research StudySmarter's values and customer service approach. Understanding our company culture will allow you to align your answers with what we value in a customer service advisor.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you, especially regarding remote work conditions and team dynamics.
We think you need these skills to ace FULL TIME - Customer Service Advisor (WORK FROM HOME) (remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles that required strong communication skills in both English and French. Use specific examples to demonstrate how you've met or exceeded customer service goals in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your fluency in both languages and how it will benefit the team. Share a brief story about a time you created an amazing customer experience.
Showcase Relevant Skills: Emphasise your strong communication skills, both written and verbal. Provide examples of how you've effectively handled customer inquiries or complaints, showcasing your attentive listening and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism. Consider asking a friend to review it as well.
How to prepare for a job interview at HCLTech
✨Showcase Your Language Skills
Since the role requires fluency in both English and French, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Highlight Customer Service Experience
Make sure to discuss any previous customer service roles you've held. Share specific examples of how you handled difficult situations or exceeded customer expectations. This will show that you understand the importance of creating a positive customer experience.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Think of examples from your past experiences where you successfully resolved issues and be ready to explain your thought process.
✨Demonstrate Your Communication Skills
Strong communication is key for this role. During the interview, focus on articulating your thoughts clearly and listen attentively to the interviewer. Good communication will not only help you convey your qualifications but also show that you can effectively interact with customers.
