Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support, troubleshoot issues, and maintain hardware/software.
- Company: Join HCLTech, a $13+ billion global leader in tech and IT.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a company that values a startup mindset and makes a positive impact.
- Qualifications: 5+ years in IT support, strong communication skills, and troubleshooting expertise required.
- Other info: Experience with SCCM, Windows patching, and Microsoft O365 is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.
The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software.
- Diagnose and resolve problems with hardware, software or network connectivity.
- Maintain, upgrade, and install hardware and software as needed.
- Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN). Network cabling & setup.
- Knowledge on System Center Configuration Manager (SCCM) Client side troubleshooting.
- Good knowledge on Windows patching and troubleshooting.
- Good knowledge on Microsoft O365 and troubleshooting, MFA.
- Knowledge on ITSM process and SLA (Incident & Service Task).
- Good knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage).
- Minimum of 5+ years' experience as an IT support engineer or equivalent role.
- Excellent verbal and written communication skills.
Experienced Deskside Support Engineer employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Deskside Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM, Windows patching, and Microsoft O365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for LAN/WAN networks. Prepare to share examples of complex issues you've resolved in the past, as this will showcase your problem-solving abilities and technical expertise.
✨Tip Number 3
Understand the ITSM processes and SLAs relevant to the role. Being able to articulate how you have adhered to these processes in previous positions can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since excellent communication is a key requirement, consider preparing a few scenarios where you effectively communicated technical information to non-technical users.
We think you need these skills to ace Experienced Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your troubleshooting skills with hardware, software, and network connectivity. Mention any specific tools or technologies you've worked with, such as SCCM or Microsoft O365.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and your problem-solving abilities. Use specific examples from your past roles to demonstrate how you've successfully diagnosed and resolved technical issues.
Highlight Relevant Skills: Clearly list your technical skills that align with the job description, such as experience with Windows 10/11, network cabling, and ITSM processes. This will help your application stand out to hiring managers looking for specific expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at HCLTech
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and troubleshooting hardware, software, and network issues. Highlight specific examples from your past roles where you successfully resolved complex problems, especially those related to LAN/WAN connectivity.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of System Center Configuration Manager (SCCM) and Microsoft O365. Be ready to explain how you've used these tools in previous positions, particularly in relation to client-side troubleshooting and patch management.
✨Understand ITSM Processes
Brush up on IT Service Management (ITSM) processes and Service Level Agreements (SLAs). Be prepared to discuss how you've adhered to these in your previous roles, as well as how you prioritise incidents and service tasks.
✨Communicate Clearly and Confidently
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. Consider conducting mock interviews or explaining technical concepts to a friend to build your confidence.
