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For Companies At a Glance
- Tasks: Lead client relationships and drive strategic solutions in the insurance sector.
- Company: Join a dynamic team at HCL, a leader in innovative insurance solutions.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact by transforming client operations and enhancing their success.
- Qualifications: 20 years of experience in client relationship and delivery management required.
- Other info: Ideal for strategic thinkers with a passion for the insurance industry.
The predicted salary is between 72000 - 108000 £ per year.
Role and Responsibilities
- Client Engagement and Relationship
- Develop meaningful strategic approaches for all existing and new clients.
- Utilize strategic agility to identify and solve problems for specific client business or brand issues.
- Maintain and develop key client relationships.
- Implement strategic branding and practice-specific resources into the team.
- Identify, execute and convert client business opportunities.
- Perform projects based on client requirements and gain client confidence.
- Educate clients and influence to sell strategic and creative solutions.
- Conduct negotiations in mutual best interest of clients.
- Attain positive reviews from clients on quarterly client satisfaction survey (ACSAT).
- Initiate and execute client revenue producing engagements and attain targets.
- Assist project managers to direct complex large scale client engagements.
- Direct client strategic planning engagements.
- Responsible direct line of sight to the end to end delivery requirements for the client – includes delivery of onshore and offshore operations.
- Own the onshore operations for their respective client area viz. contact centre, client finance area, actuarial and IQA etc.
- People Management for onshore and indirect management for offshore e.g. morale, motivations, incentives etc.
- Deliver on the continuous improvement and transformation programme Year on Year basis the goals set by the business annually/3year/5 year plan.
- Develop and build expertise on the Insurance domain developing a vision for the future on service and propositions for the HCL Insurance business.
- Lead and motivate the development and delivery of the IBS modernization of the Product and Technology estate.
- Develop win-win solutions for clients and grow the size of the relationship with the concerned client.
- Identify new emerging needs of our clients and solution new product and services for the client area.
- Monitor and manage account profitability above margin targets.
- Plan and implement on the cost optimization programme to deliver on the cost agenda.
- Develop and attain accurate quarterly and annual revenue forecasts for every account.
- Present weekly/monthly/quarterly/annual performance report.
Qualifications and Education Requirements
- Preferably degree / professional qualification or minimum 20 years of client relationship management, delivery management with experience in delivering on transformation agenda for Insurance companies.
- Management experience at Director level delivering key change impacting shareholder value defined in terms of strategic impact, high risk, complexity and financial size.
Skills/Knowledge/Experience
- Strong experience in Insurance Domain (Life & Pension).
- Ultimately responsible for the guidance and development of the team so it is essential one is a great communicator, able to inspire your team and spot potential.
- Proven track record in growing accounts, winning new business/pitches.
- You must have great campaign and sector knowledge from experiential to digital, financial services.
- Strategic ability and insight of clients must be second to none.
- Client is main business and you must know everything about them inside and out to enable you to solve the issue at hand and increase your client’s revenue.
- People management is key.
- Able to understand and measure the impact of strategies and activities on the business.
- Build and maintain deep internal and external/sector-wide relationships.
- Develop winning strategies and plans to achieve HCL goals.
- Understands the broader context and operates with a global mindset.
- Expertise in the concepts, principles and practices of delivering client and company strategic programmes.
- Self motivator with the ability to work with much ambiguity.
- Ability to lead and motivate new teams quickly and effectively.
- Mental agility and decisiveness – good numerical understanding and sound commercial judgment.
- Able communicator. Persuasive and articulate, able to influence and negotiate at senior / exec level.
- Understands the risks faced by the organization and the controls in place to manage and mitigate risks.
Director Of Operations (Insurance) employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Of Operations (Insurance)
✨Tip Number 1
Network strategically within the insurance industry. Attend relevant conferences, webinars, and events where you can meet professionals in the Life & Pension sector. Building relationships with key players can give you insights into potential opportunities and help you stand out.
✨Tip Number 2
Stay updated on the latest trends and challenges in the insurance domain. Familiarise yourself with current issues affecting clients and be prepared to discuss how you can address these in your role. This knowledge will demonstrate your strategic insight during interviews.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of specific examples where you've successfully managed teams or projects, particularly in high-pressure situations. Highlighting your ability to inspire and motivate others will be crucial for a Director-level position.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our company culture and aligning your approach with our goals will not only help you in the application process but also show that you're genuinely interested in being part of our team.
We think you need these skills to ace Director Of Operations (Insurance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and delivery management within the insurance domain. Use specific examples that demonstrate your strategic abilities and successful project outcomes.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of the insurance industry, particularly in Life & Pension. Discuss how your skills align with the responsibilities outlined in the job description, such as client engagement and revenue management.
Showcase Leadership Skills: Highlight your experience in people management and team leadership. Provide examples of how you've motivated teams and driven performance improvements, as these are crucial for the Director of Operations role.
Demonstrate Strategic Insight: Illustrate your ability to develop and implement strategic plans. Mention any past experiences where you identified emerging client needs and successfully delivered solutions that enhanced client relationships and profitability.
How to prepare for a job interview at HCLTech
✨Know Your Clients Inside Out
Before the interview, research the company's key clients and their specific needs in the insurance domain. Be prepared to discuss how you can develop meaningful strategic approaches to enhance client relationships and solve their business issues.
✨Demonstrate Leadership Skills
As a Director of Operations, showcasing your leadership abilities is crucial. Prepare examples of how you've successfully led teams, motivated staff, and managed complex projects in the past. Highlight your experience in people management and how it has positively impacted team morale and performance.
✨Showcase Strategic Agility
Be ready to discuss your strategic thinking and problem-solving skills. Provide examples of how you've identified emerging client needs and developed innovative solutions that have driven revenue growth. This will demonstrate your ability to think critically and act decisively.
✨Prepare for Financial Discussions
Since revenue and profit management are key aspects of this role, brush up on your financial acumen. Be prepared to discuss how you've monitored account profitability, implemented cost optimisation programmes, and developed accurate revenue forecasts in previous roles.
