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For Companies At a Glance
- Tasks: Lead client relationships and drive strategic solutions in the insurance sector.
- Company: Join a dynamic team at HCL, a leader in insurance transformation.
- Benefits: Enjoy competitive pay, remote work options, and professional development opportunities.
- Why this job: Make a real impact in the insurance industry while growing your career with a supportive team.
- Qualifications: 20+ years in client relationship management, preferably in insurance; strong leadership skills required.
- Other info: This role offers a chance to shape the future of insurance services.
The predicted salary is between 72000 - 108000 £ per year.
Insurance Domain (Life & Pension)
Role and Responsibilities
- Client Engagement and Relationship
- Develop meaningful strategic approaches for all existing and new clients.
- Utilize strategic agility to identify and solve problems for specific client business or brand issues.
- Maintain and develop key client relationships.
- Implement strategic branding and practice-specific resources into the team.
- Identify, execute and convert client business opportunities.
- Perform projects based on client requirements and gain client confidence.
- Educate clients and influence to sell strategic and creative solutions.
- Conduct negotiations in mutual best interest of clients.
- Attain positive reviews from clients on quarterly client satisfaction survey (ACSAT).
- Initiate and execute client revenue producing engagements and attain targets.
- Assist project managers to direct complex large scale client engagements.
- Direct client strategic planning engagements.
- Responsible direct line of sight to the end to end delivery requirements for the client – includes delivery of onshore and offshore operations.
- Own the onshore operations for their respective client area viz. contact centre, client finance area, actuarial and IQA etc.
- People Management for onshore and indirect management for offshore e.g. morale, motivations, incentives etc.
- Deliver on the continuous improvement and transformation programme Year on Year basis the goals set by the business annually/3 year/5 year plan.
- Develop and build expertise on the Insurance domain developing a vision for the future on service and propositions for the HCL Insurance business.
- Lead and motivate the development and delivery of the IBS modernization of the Product and Technology estate.
- Develop win-win solutions for clients and grow the size of the relationship with the concerned client.
- Identify new emerging needs of our clients and solution new product and services for the client area.
- Monitor and manage account profitability above margin targets.
- Plan and implement on the cost optimization programme to deliver on the cost agenda.
- Develop and attain accurate quarterly and annual revenue forecasts for every account.
- Present weekly/monthly/quarterly/annual performance report.
Qualifications and Education Requirements
- Preferably degree / professional qualification or minimum 20 years of client relationship management, delivery management with experience in delivering on transformation agenda for Insurance companies.
- Management experience at Director level delivering key change impacting shareholder value defined in terms of strategic impact, high risk, complexity and financial size.
Skills/Knowledge/Experience
- Strong experience in Insurance Domain (Life & Pension).
- Ultimately responsible for the guidance and development of the team so it is essential one is a great communicator, able to inspire your team and spot potential.
- Proven track record in growing accounts, winning new business/pitches.
- You must have great campaign and sector knowledge from experiential to digital, financial services.
- Strategic ability and insight of clients must be second to none.
- Client is main business and you must know everything about them inside and out to enable you to solve the issue at hand and increase your client’s revenue.
- People management is key.
- Able to understand and measure the impact of strategies and activities on the business.
- Build and maintain deep internal and external/sector-wide relationships.
- Develop winning strategies and plans to achieve HCL goals.
- Understands the broader context and operates with a global mindset.
- Expertise in the concepts, principles and practices of delivering client and company strategic programmes.
- Self motivator with the ability to work with much ambiguity.
- Ability to lead and motivate new teams quickly and effectively.
- Mental agility and decisiveness – good numerical understanding and sound commercial judgment.
- Able communicator. Persuasive and articulate, able to influence and negotiate at senior / exec level.
- Understands the risks faced by the organization and the controls in place to manage and mitigate risks.
Director Of Operations (Insurance) employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Of Operations (Insurance)
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the insurance sector, particularly in life and pensions. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Network with professionals already working in the insurance domain. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and delivered on transformation agendas in previous roles. Tailoring your experiences to align with the job description will make you stand out.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've motivated teams or driven change. Being able to articulate your approach to people management will be crucial for a Director-level position.
We think you need these skills to ace Director Of Operations (Insurance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and delivery management within the insurance domain. Use specific examples that demonstrate your strategic abilities and successful project outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the insurance industry and detail how your skills align with the role's requirements. Mention your experience in managing large-scale client engagements and your ability to develop win-win solutions.
Showcase Leadership Skills: Emphasise your leadership experience, particularly in motivating teams and driving transformation agendas. Provide examples of how you've successfully led teams in the past and the impact it had on client satisfaction and business growth.
Highlight Strategic Insight: Demonstrate your understanding of the insurance sector by discussing emerging trends and how you can leverage them to benefit the company. Show that you are not only knowledgeable but also proactive in identifying new opportunities for clients.
How to prepare for a job interview at HCLTech
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of the insurance domain, especially in Life and Pension. Be prepared to discuss industry trends, challenges, and how they impact client relationships.
✨Showcase Your People Skills
As a Director of Operations, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed teams and improved morale in previous roles.
✨Client-Centric Mindset
Be ready to talk about your experience in client engagement and relationship management. Highlight specific instances where you've developed strategic approaches to solve client issues and how you’ve maintained long-term relationships.
✨Strategic Thinking is Key
Prepare to discuss your strategic abilities and how you've implemented successful plans in past roles. Think of examples where your insights led to significant improvements or revenue growth for clients.
