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- Tasks: Provide hands-on IT support for desktops, laptops, and software applications.
- Company: Join HCLTech, a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy up to 20 days' vacation, various insurances, and opportunities for professional growth.
- Why this job: Be part of exciting projects and make a real impact in tech and society.
- Qualifications: 3+ years of IT experience; strong skills in Microsoft Windows, Office 365, and user support.
- Other info: Collaborate with like-minded colleagues in initiatives like CSR and Diversity Councils.
The predicted salary is between 36000 - 60000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
You will be required to provide Deskside / OSS / FSO technical support of Desktop PCs/Laptops, Tablets, Telephony, Software applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Responsibilities include:
- Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support.
- Providing 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreements.
- Providing on-site cover as part of a shift arrangement.
- Providing site support in remote offices when required.
- Troubleshooting and resolving software issues; performing asset inventory activities as needed.
- End user training and guidance on the use of hardware and software.
This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork. Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphones etc. Strong technical skills in Microsoft Windows 11, Office 365, Teams, Google, Service Now and other well-known applications. Administration experience of MS Active Directory users & groups, policies and management concepts. Effective communication in English and/or local language. Ability to support technically video conferencing equipment.
At least 3+ years of experience in the field or in a related area required. Collaboration experience including remote control of PCs and video conferencing knowledge. Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects/upgrades (workstations). Strong Microsoft Office skills (Outlook, Word, and Excel).
Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
Desktop Technician (Contract) employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Technician (Contract)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 11 and Office 365. Being able to demonstrate your proficiency in these tools during interviews can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have with troubleshooting and resolving technical issues, especially in a customer-facing role. Prepare examples of how you've successfully handled difficult situations to showcase your problem-solving skills.
✨Tip Number 3
Network with current or former employees of HCLTech on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be ready to discuss your experience with remote support and collaboration tools, as these are crucial for the role. Prepare to explain how you've used these tools effectively in past positions to enhance team communication and productivity.
We think you need these skills to ace Desktop Technician (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, technical troubleshooting, and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to provide excellent customer support. Mention specific experiences that align with the responsibilities outlined in the job description.
Showcase Technical Skills: In your application, emphasise your proficiency in Microsoft Windows 11, Office 365, and other relevant software. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Teamwork and Flexibility: Since the role requires collaboration and adaptability, include examples of past experiences where you successfully worked in a team or adapted to changing environments. This will show that you're a good fit for their culture.
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you're well-versed in the technical skills required for the role, especially with Microsoft Windows 11, Office 365, and other applications mentioned in the job description. Brush up on troubleshooting techniques for desktops, laptops, and peripherals, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since the role involves providing high levels of customer satisfaction, prepare examples of how you've successfully resolved user issues in the past. Highlight your communication skills and ability to train end users on hardware and software, as this will be crucial for the position.
✨Demonstrate Flexibility and Teamwork
The job requires working in both BAU and project-based environments, so be ready to discuss your experiences in adapting to changing situations and collaborating with team members. Share specific instances where you contributed to a team effort or handled unexpected challenges.
✨Prepare Questions About the Company Culture
HCLTech values a startup mindset and encourages involvement in various councils and projects. Prepare thoughtful questions about the company culture and opportunities for personal growth. This shows your genuine interest in not just the role, but also in being part of their community.
