Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support, troubleshoot issues, and maintain hardware/software.
- Company: Join a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a team that drives game-changing technology and makes a positive impact.
- Qualifications: 5+ years in IT support, strong troubleshooting skills, and excellent communication.
- Other info: Experience with SCCM, Windows patching, and Microsoft O365 is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.
The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software.
- Diagnose and resolve problems with hardware, software or network connectivity.
- Maintain, upgrade, and install hardware and software as needed.
- Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN). Network cabling & setup.
- Knowledge on System Center Configuration Manager (SCCM) Client side troubleshooting.
- Good knowledge on Windows patching and troubleshooting.
- Good knowledge on Microsoft o365 and troubleshooting, MFA.
- Knowledge on ITSM process and SLA (Incident & Service Task).
- Good knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage).
- Minimum of 5+ years' experience as an IT support engineer or equivalent role.
- Excellent verbal and written communication skills.
Deskside Support IT Tech/engineer employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support IT Tech/engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as System Center Configuration Manager (SCCM) and Microsoft O365. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for both wireless and data networks (LAN/WAN). Be prepared to discuss specific scenarios where you've successfully diagnosed and resolved technical issues in past roles.
✨Tip Number 3
Understand the ITSM processes and SLAs, as these are crucial for the role. You might want to prepare examples of how you've adhered to these processes in previous positions, showcasing your ability to manage incidents and service tasks effectively.
✨Tip Number 4
Since communication is key in this role, practice articulating your technical knowledge in a clear and concise manner. Consider doing mock interviews with friends or using online platforms to refine your verbal communication skills.
We think you need these skills to ace Deskside Support IT Tech/engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware and software troubleshooting. Emphasise your familiarity with Windows operating systems, Microsoft O365, and any experience with SCCM.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention specific examples of how you've successfully diagnosed and resolved technical issues in previous roles.
Highlight Relevant Skills: Clearly list your skills related to network connectivity, ITSM processes, and any certifications you may have. This will help demonstrate your qualifications for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at HCLTech
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and troubleshooting hardware, software, and network issues. Highlight specific examples from your past roles where you successfully resolved complex problems, especially those related to LAN/WAN connectivity.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of tools like System Center Configuration Manager (SCCM) and Microsoft O365. Be ready to explain how you've used these tools in previous positions, particularly in relation to patching and troubleshooting.
✨Understand ITSM Processes
Since the role involves IT Service Management (ITSM), brush up on your knowledge of incident management and service tasks. Be prepared to discuss how you’ve adhered to SLAs in your previous roles and how you prioritise tasks under pressure.
✨Communicate Clearly
Excellent verbal and written communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. Consider preparing a few scenarios where you effectively communicated solutions to clients or colleagues.
