Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve hardware issues and enhance customer satisfaction through effective troubleshooting.
- Company: Join a global tech leader with a startup mindset and innovative culture.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of a team that values your ideas and drives impactful change.
- Qualifications: Experience in hardware support and strong analytical skills required.
- Other info: Opportunity for continuous improvement and professional development.
The predicted salary is between 24420 - 28149 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we\’ve never forgotten the startup mindset that got us here. We\’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea\’s single spark.
It\’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that\’s what drives you to be better, be more and ultimately, be more fulfilled.
Role- DESK SIDE SERVICES
Location- Warwick, UK
Job Summary:
The Hardware Support Administrator plays a critical role in ensuring the smooth operations of hardware systems by independently resolving support tickets, providing on-call assistance, and conducting root cause analyses. This position is vital for enhancing customer satisfaction and operational efficiency within the organization.
Key Responsibilities:
- Adhere To Quality Standards And Regulatory Requirements While Managing Hardware Break-Fix Incidents, Ensuring Compliance With Company Policies.
- Provide On-Call Support For Escalated Hardware Issues By Diagnosing And Resolving Problems Effectively, Utilizing Hardware Troubleshooting Techniques.
- Update And Manage The Knowledge Base By Documenting Solutions And Processes For Hardware Issues, Contributing To Continuous Improvement.
- Independently Resolve Hardware Support Tickets Within The Agreed Sla, Ensuring Timely And Efficient Service Delivery.
- Enhance Customer Experience And Csat By Achieving First Call Resolution Rates And Minimizing The Number Of Rejected Resolutions Or Reopened Cases Through Effective Hardware Troubleshooting.
Skill Requirements:
- Proficient in Hardware Break-Fix Methodologies and Troubleshooting Techniques.
- Strong Analytical Skills for Conducting Root Cause Analysis of Hardware Issues.
- Good Communication Skills To Interact With Customers And Provide Clear Guidance.
- Familiarity with Ticketing Systems and Service Level Agreements.
5.Experience in AV support
Certification:Optional Certifications: CompTIA A+, ITIL Foundation, or Equivalent in Hardware Support and Operations.
Job Type: Full-time
Pay: £24,420.00-£28,149.93 per year
Experience:
- Deskside: 4 years (preferred)
- Audio/Visual : 4 years (preferred)
Work authorisation:
- United Kingdom (preferred)
Willingness to travel:
- 100% (preferred)
Deskside Support Engineer employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HCLTech on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to hardware support. We should also be ready to showcase our troubleshooting skills with real-life examples. Confidence is key!
✨Tip Number 3
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in the interviewer's mind and show our enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance! It shows we’re serious about joining the team and helps us stand out from the crowd. Let’s get that spark ignited!
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Show Your Spark: When you're writing your application, let your passion shine through! We want to see what drives you and how your unique ideas can contribute to our team. Don’t hold back – share your story!
Tailor Your Application: Make sure to customise your CV and cover letter for the Deskside Support Engineer role. Highlight your experience with hardware troubleshooting and customer service, as these are key to what we do at HCLTech.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially when it comes to technical abilities and problem-solving techniques. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at HCLTech
✨Know Your Hardware Inside Out
Make sure you brush up on your hardware break-fix methodologies and troubleshooting techniques. Be ready to discuss specific examples of how you've resolved hardware issues in the past, as this will show your practical experience and problem-solving skills.
✨Master the Art of Communication
Since you'll be interacting with customers, practice explaining technical concepts in simple terms. Think about how you can convey complex information clearly and concisely, as good communication is key to enhancing customer satisfaction.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with common ticketing systems and understand how service level agreements (SLAs) work. Being able to discuss your experience with these tools will demonstrate your readiness for the role and your ability to manage support tickets efficiently.
✨Show Your Analytical Skills
Prepare to talk about your approach to conducting root cause analyses. Think of a time when you identified the underlying issue of a hardware problem and how that led to a successful resolution. This will highlight your analytical thinking and commitment to continuous improvement.
