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- Tasks: Provide desktop support and resolve technical issues for senior leadership in a dynamic environment.
- Company: Join HCLTech, a global leader in technology with a diverse workforce.
- Benefits: Enjoy competitive pay, 20 days vacation, and great professional development opportunities.
- Other info: Work onsite in London and thrive in a collaborative, fast-paced atmosphere.
- Why this job: Be the go-to tech guru for executives and make a real impact every day.
- Qualifications: 3-6 years of experience in technical support and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
HCLTech is a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
We are looking for an Executive Support Engineer to be based 5 days a week onsite office in London. The role is mostly desktop break fix supporting the senior leadership team.
This role is client-facing, so strong stakeholder skills are needed, and it includes being a point of contact for the executive support team. We are looking for someone who has previous experience supporting executives at an enterprise level.
The ideal candidate should have:
- A minimum of 3 years (desirable 6 years) of technical experience in providing quality services to end-users.
- Strong communication skills in English, both verbal and written.
- A collaborative and approachable manner that diagnoses and resolves issues/problems in a timely manner.
- Experience in providing both onsite and remote support for AV and specialized applications.
- Familiarity with Microsoft and Apple operating systems in an enterprise environment.
- Experience in Mobile Device Management and Mobile Application Management (iPhone and Android).
We offer a competitive compensation and benefits package, including up to 20 days of vacation per year, various insurances, and opportunities for professional growth and development.
Candidate should have valid authorization to work in the UK.
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Deskside Support Engineer employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know someone at HCLTech. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of desktop support. We recommend practising common scenarios you might face as a Deskside Support Engineer, so you're ready to impress!
✨Tip Number 3
Show off your communication skills! Since this role is client-facing, be ready to demonstrate how you can explain complex tech issues in simple terms. We want to see that you can connect with people easily.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your experience in providing desktop support, especially for executives, and showcase your technical skills with Microsoft and Apple systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your strong communication skills and how you've successfully supported senior leadership in the past.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved issues quickly. We love candidates who can demonstrate their ability to handle challenges effectively, especially in a client-facing environment.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and the specific operating systems mentioned in the job description. Be ready to discuss your experience with both Microsoft and Apple systems, as well as any AV and specialised applications you've worked with.
✨Show Off Your Communication Skills
Since this role is client-facing, it's crucial to demonstrate your strong communication abilities. Practice explaining complex technical issues in simple terms, and be prepared to share examples of how you've effectively communicated with senior leadership in the past.
✨Be a Problem Solver
Prepare to showcase your problem-solving skills during the interview. Think of specific instances where you've diagnosed and resolved issues quickly, especially in high-pressure situations. This will highlight your ability to support executives efficiently.
✨Familiarise Yourself with Mobile Management
Given the emphasis on Mobile Device Management, make sure you understand the basics of MDM and MAM for both iPhone and Android devices. Be ready to discuss any relevant experience you have in this area, as it could set you apart from other candidates.