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- Tasks: Provide technical support, troubleshoot issues, and maintain hardware/software.
- Company: Join HCLTech, a $13+ billion global leader in tech and IT with a startup mindset.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a team that values ideas and drives positive change in the tech world.
- Qualifications: 5+ years in IT support, strong troubleshooting skills, and knowledge of various tech tools.
- Other info: Ideal for tech enthusiasts looking to make an impact in a global company.
The predicted salary is between 36000 - 60000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software.
- Diagnose and resolve problems with hardware, software or network connectivity.
- Maintain, upgrade, and install hardware and software as needed.
- Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN).
- Network cabling & setup.
- Good knowledge of Intune & Autopilot imaging process.
- Knowledge on System Center Configuration Manager (SCCM) client-side troubleshooting.
- Good knowledge on Windows patching and troubleshooting.
- Good knowledge on Microsoft O365 and troubleshooting, MFA.
- Knowledge on antivirus tools like Crowdstrike.
- Knowledge in Bitlocker functionality.
- Knowledge on ITSM process and SLA (Incident & Service Task).
- Good knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage).
- Excellent analytical and problem-solving skills.
- Minimum of 5+ years' experience as an IT support engineer or equivalent role.
- Excellent verbal and written communication skills.
Deskside Support employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Intune, Autopilot, and SCCM. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Prepare to discuss real-world scenarios where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills effectively.
✨Tip Number 3
Network with current or former employees of HCLTech on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Stay updated on the latest trends in IT support and emerging technologies. Being able to discuss recent developments in areas like cloud computing or AI during your interview can demonstrate your passion for the field and your commitment to continuous learning.
We think you need these skills to ace Deskside Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Deskside Support role. Focus on your technical support experience, particularly in diagnosing and troubleshooting hardware and software issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving abilities. Mention specific experiences where you successfully resolved IT issues, and express how your skills can contribute to HCLTech's innovative environment.
Highlight Relevant Skills: In your application, emphasise your knowledge of tools and processes mentioned in the job description, such as Intune, SCCM, and Windows troubleshooting. Use specific examples to demonstrate your expertise in these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at HCLTech
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and troubleshooting hardware, software, and network issues. Highlight specific examples where you've successfully resolved complex problems, especially in relation to the technologies mentioned in the job description.
✨Demonstrate Your Knowledge of Tools
Familiarise yourself with tools like Intune, SCCM, and Crowdstrike. During the interview, mention how you've used these tools in past roles to manage systems and troubleshoot issues effectively.
✨Communicate Clearly
Since excellent verbal and written communication skills are essential, practice explaining technical concepts in simple terms. This will show that you can communicate effectively with both technical and non-technical team members.
✨Emphasise Problem-Solving Abilities
Prepare to discuss your analytical skills and how you've approached problem-solving in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and provide clear examples of your thought process.
