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- Tasks: Support and optimise desktop environments, ensuring seamless tech operations for users.
- Company: Join a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy competitive pay, 20 days vacation, and diverse insurance options.
- Other info: Opportunities for personal growth and involvement in exciting projects.
- Why this job: Be part of a dynamic team making a real impact in tech.
- Qualifications: Experience in desktop support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments — no matter how big or small — can be traced back to an idea’s single spark.
To provide and ensure the effective and efficient operation of the Desktop environment including PCs, laptops, telephones, and other handheld devices.
- Required Skills:
- Desktop Support / Field Services experience in an Enterprise environment.
- Strong hands-on Windows and macOS expertise, including troubleshooting at OS and hardware levels preferably CompTIA A+.
- Solid understanding of macOS essentials, Windows 10/11, peripherals, and enterprise OS management through JAMF and Intune, Active Directory.
- Proven ability to deliver first-hand solutions at Tech Cafe with professionalism, discretion, and empathy.
- Excellent communication and customer-facing skills, especially in onsite executive environments.
- Ability to work independently, manage priorities, and also collaborate within a team.
- Comfortable working in a fast-paced onsite environment with high visibility and accountability.
- Perform imaging, provisioning, and deployment of macOS and Windows devices, including Apple Silicon chips.
- Troubleshoot macOS / Windows issues including OS corruption, performance issues, and hardware diagnostics.
- Support IMAC activities (Install, Move, Add, Change) with attention to user experience and minimal business disruption.
- Act as Smart Hands for infrastructure and application teams during onsite activities.
- Provide remote support for traveling, hybrid, and home-based users, ensuring seamless continuity of service.
- Troubleshoot encryption technologies including FileVault (macOS) and BitLocker (Windows).
- Consistently resolve 5+ tickets per day while maintaining quality, professionalism, and strong customer satisfaction.
- Maintain accurate asset management and inventory records in ServiceNow.
- Support weekly and monthly inventory audits and compliance checks.
- Ability to diligently deal with high profile & Exec level users with excellent verbal and written communication skills.
Benefits:
- A supportive, diverse, and global team with a brilliant culture.
- Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
To know more about us visit – www.hcltech.com
Administrator (Support & Operations) in Derby employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Support & Operations) in Derby
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing a role at HCLTech. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by researching common questions and practicing your responses. Focus on showcasing your hands-on experience with Windows and macOS, as well as your customer service skills. We want to see that spark in you!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss specific examples of how you've tackled tech issues in the past. Remember, we love candidates who can think on their feet and deliver solutions with professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at HCLTech.
We think you need these skills to ace Administrator (Support & Operations) in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Administrator role. Highlight your desktop support experience and any relevant technical skills, like your expertise in Windows and macOS.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for technology and how your background aligns with our startup mindset. Share a bit about your spark and what drives you to excel in a fast-paced environment.
Showcase Your Communication Skills: Since this role involves working with high-profile users, emphasise your excellent communication skills in both your CV and cover letter. We want to see how you can deliver solutions with professionalism and empathy.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you brush up on your desktop support skills, especially with Windows and macOS. Be ready to discuss troubleshooting techniques and your hands-on experience with devices. They’ll want to see that you can handle OS issues and hardware diagnostics like a pro!
✨Showcase Your Communication Skills
Since this role involves dealing with high-profile users, practice articulating your thoughts clearly and professionally. Think about examples where you've successfully communicated complex tech issues to non-techy folks. This will show you can maintain professionalism and empathy in challenging situations.
✨Demonstrate Your Problem-Solving Ability
Prepare to share specific instances where you resolved technical issues efficiently. Highlight your ability to manage multiple tickets while ensuring quality service. They’ll be keen to know how you prioritise tasks in a fast-paced environment, so have some examples ready!
✨Familiarise Yourself with Their Culture
Research HCLTech’s values and culture. They pride themselves on an idea-first attitude and a supportive environment. Think about how your personal values align with theirs and be ready to discuss how you can contribute to their mission of bettering the world through technology.