Location: Office Based Belfast City Centre
Fixed-Term-Contract: 3 Months
Your Responsibilities:
- Providing A High Standard Of Customer Service To Our Customers.
- Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures.
- Using And Implementing Feedback Given From Coaching And Monitoring Sessions.
- Maintaining High Standard Data Security And GDPR Regulations.
- Following Your Assigned Daily Schedules and Tasks.
- Managing Complaints
What Are We Looking For?
- Somebody With A Passion For Good Customer Service
- Punctual And Conscient.
Hours:
- Monday - Friday
- 3 Month Fixed Term Contract, With Possibility of Extension based on business needs.
- £13.25 per hour
- Paid fortnightly
Requirements:
- At Least 6 Months Customer Service Or Contact Centre Experience
- Full Time Availability
- ID & Right To Work Required (Passport Or Birth Certificate)
- Immediate Start
- Basic Access NI check / Credit check is required once successful.
Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications. HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities
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Customer Service Representative employer: HCLTech
HCLTech is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow their skills in cutting-edge technologies. With a global presence and a commitment to employee development, HCLTech offers numerous opportunities for career advancement, particularly in the exciting field of AI and frontend development. Joining our team means being part of a collaborative environment that values creativity and encourages meaningful contributions to impactful projects.
