HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. As a Customer Journey Manager (CJM), you will support the delivery of Trade Surveillance remediation and change within the Markets Platform. The role focuses on owning and improving end-to-end surveillance journeys , ensuring regulatory, risk, and delivery outcomes are clearly translated into prioritised, deliverable work. Working closely with Product Owners, Engineering, Data, and COO Surveillance teams, you will ensure surveillance change is designed early, dependencies are understood, and delivery remains aligned to regulatory commitments and strategic priorities. Data ingestion, enrichment and quality Create and maintain journey maps, process flows, and surveillance narratives that link business intent to technical implementation Act as a subject matter contributor for Trade Surveillance journeys, supporting: Residual risk considerations Cross-Platform & Integration Support Support integration across: Trading Hub Data platforms (e.g., Identify dependencies and sequencing risks Raise delivery risks or gaps through governance where surveillance outcomes may be impacted Surveillance Support for Growth & Change Support surveillance readiness for new product onboarding and growth initiatives , including: Extension of coverage across asset classes or strategies (e.g., Trading Hub onboarding activity Represent surveillance considerations within planning and prioritisation discussions at feature and lab level Prioritisation, Planning & Delivery Alignment ~ Support integrated views across (text partially visible in image) Skill Requirements – Customer Journey Manager (Trade Surveillance) Regulatory and risk compliance frameworks Awareness of multiple asset classes (e.g., Data & Platform Understanding Data ingestion, enrichment, and data quality management Surveillance data flows and pipelines Experience working with data platforms (e.g., ODP, FDP or similar enterprise data lakes) Ability to translate business surveillance requirements into data/technical specifications Journey Mapping & Business Analysis Strong business analysis skills , including: Gap analysis Trading platforms / Trading Hub systems Enterprise data platforms Identify dependencies and sequencing risks Support cross-platform integration initiatives Risk, Governance & Delivery Alignment Risk identification and mitigation Regulatory compliance and governance frameworks Raising and managing delivery risks, gaps, and controls Supporting prioritisation trade-offs and residual risk decisions Stakeholder Management & Collaboration Data teams COO / Operations stakeholders Ability to influence planning, prioritisation, and decision-making forums Experience supporting: Regulatory change and remediation programs Agile delivery environments (Scrum / SAFe preferred) Feature-level planning and lab-level prioritisation Knowledge of financial regulations (e.g., Exposure to data analytics / SQL for validation or investigation
