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- Tasks: Provide top-notch customer support in Welsh and English via phone and email.
- Company: Join a dynamic team in Belfast, dedicated to outstanding customer service.
- Benefits: Relocation support, competitive salary, and a permanent contract.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: 6 months of customer service experience and bilingual communication skills.
The predicted salary is between 20000 - 25000 £ per year.
We're happy to help relocate the right candidate to Belfast, Northern Ireland as this is an office-based role - so relocation is required.
Role & Responsibilities:
- Providing customer support via telephone, e-mail and other methods in Welsh and English.
- Ensuring a high level of customer service to our candidates and clients.
- Resolving customer queries on a first call resolution basis.
- Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
- Following your assigned daily schedules and tasks.
- Taking part in motivational activities.
- Using and implementing feedback given during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.
The Person:
- Who is passionate about delivering outstanding customer service.
- Who has excellent verbal and written communication skills.
- With high levels of accuracy and an attention to detail in the work that you do.
- Who is punctual and conscientious and takes pride in coming to work on time.
Essential Criteria:
- Minimum 6 months’ experience in the customer service industry.
- Excellent verbal and written communication skills in both Welsh and English with professional telephone etiquette.
Desirable Criteria:
- 12 months’ contact centre experience dealing with customer queries via phone.
Hours of Work:
40 hours per week. Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (Saturday 1 in 3). Permanent contract.
Welsh Speaking Customer Service Advisor in Belfast employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Advisor in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you’ll feel during the actual interview.
✨Tip Number 3
Show off your Welsh skills! Since this role requires bilingual communication, be sure to highlight your Welsh language abilities during the interview. Maybe even throw in a few phrases to impress them!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Welsh Speaking Customer Service Advisor in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires you to communicate in both Welsh and English, make sure your application highlights your proficiency in both languages. Use clear examples of how you've used these skills in previous roles to impress us!
Tailor Your CV: Don’t just send a generic CV! Tailor it to the job description by emphasising your customer service experience and any relevant achievements. We love seeing how you’ve gone above and beyond for customers in the past.
Be Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through in your cover letter. Share why you’re passionate about customer service and what excites you about joining our team at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at HCLTech
✨Brush Up on Your Welsh
Since this role requires excellent communication skills in both Welsh and English, make sure you practice speaking and writing in Welsh before the interview. You might even want to prepare a few answers in Welsh to show off your language skills!
✨Know Your Customer Service Basics
Familiarise yourself with common customer service scenarios and how to handle them. Think about examples from your past experience where you resolved queries effectively, especially focusing on first call resolution. This will help you demonstrate your problem-solving skills during the interview.
✨Understand the Company Culture
Research the company’s values and culture. They’re looking for someone who is passionate about delivering outstanding customer service, so be ready to discuss how your personal values align with theirs. Show enthusiasm for being part of their team!
✨Prepare for Shift Patterns
Since the role involves flexible shift patterns, be prepared to discuss your availability. It’s important to show that you’re adaptable and willing to work the required hours. Mention any previous experience with shift work to highlight your flexibility.