Role & Responsibilities: • Providing customer support via telephone, e-mail and other methods in French and English. • Ensuring a high level of customer service to our candidates and clients • Resolving customer queries on a first call resolution basis. • Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures. • Following your assigned daily schedules and tasks. • Taking part in in motivational activities. • Using and implementing feedback given during monitoring and coaching sessions. • Ensuring data security and upholding GDPR regulations. • Achieving all individual KPIs including (but not limited to) AHT, QA, PPH The Person: • Who is passionate about delivering outstanding customer service. • Who has excellent verbal and written communication skills. • With high levels of accuracy and an attention to detail in the work that you do. • Who is punctual and conscientious and takes pride in coming to work and coming to work on time. Essential Criteria: • Minimum 6 months’ experience in the customer service industry. • Excellent verbal and written communication skills in both French and English a with professional telephone etiquette. Desirable Criteria: (used in the event of high-volume applications): • 12 months’ contact centre experience dealing with customer queries via phone. Hours of Work: • 40 hour per week • Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 07:30 – 16:30 (subject to change based on client & business requirements) • Permanent contract
