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- Tasks: Join our team to provide top-notch customer support in French and English.
- Company: Dynamic company focused on creating amazing customer experiences.
- Benefits: Competitive wages, paid training, healthcare, and fun company initiatives.
- Other info: Exciting growth opportunities and a vibrant work culture in Belfast.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Fluent in French and English with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Join our French Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include:
- Provide first-contact resolutions to customer queries
- Offer specialized customer support through written and phone communication
- Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
- Create an amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of the management and provide feedback
- Deal with English & French Speaking Calls
To succeed in the role, you will need to have:
- Fluent in English & French Speaking & Writing
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for UK
- Be a local candidate or willing to relocate to Belfast
- All Successful candidates are subject to basic Access NI check & Credit Check
Salary & Working Hours:
- Monday – Friday 07:00-19:00
- 40 Hours Per Week
Benefits:
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our wellness program
- Job stability
- EAP & Virtual GP
- Excellent work culture
- Gym & Highstreet Discounts
- Cycle to work scheme
- Mortgage consultancy
- DNA Profiling
- Pension
Ability to commute/relocate: Belfast, County Antrim: reliably commute or plan to relocate before starting work (required)
Language: French (required), English (required)
Work Location: In person
French Speaking - Customer Service Advisor in Belfast employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking - Customer Service Advisor in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values and what makes us tick will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both English and French, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be prepared to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. We love candidates who can think on their feet and provide great solutions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace French Speaking - Customer Service Advisor in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about helping customers in both English and French, make sure to highlight your fluency in both languages. Use clear and professional language in your application to demonstrate your writing skills.
Tailor Your Application: Take a moment to read through the job description and align your experience with what we're looking for. Mention specific examples of how you've provided excellent customer service in the past – we love seeing real-life stories!
Be Personable: We want to see your personality shine through! Write in a friendly and approachable tone, just like you would when speaking to a customer. This will help us get a feel for how you'd interact with our clients.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting to know you better!
How to prepare for a job interview at HCLTech
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and French, make sure to practice your language skills before the interview. Try having mock conversations or writing sample emails in both languages to showcase your proficiency.
✨Know the Company and Its Values
Do a bit of research on the company’s culture and values. Understanding what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service, as this will demonstrate your problem-solving skills.
✨Show Your Curiosity and Willingness to Learn
During the interview, express your desire to learn and grow within the company. Ask insightful questions about training opportunities and career advancement, which will highlight your commitment to personal development and your enthusiasm for the role.