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- Tasks: Provide top-notch customer support in French and English, creating amazing experiences.
- Company: Join a vibrant team with a focus on customer satisfaction and employee well-being.
- Benefits: Competitive wages, paid training, private healthcare, and exciting discounts.
- Other info: Enjoy a fun work culture with growth opportunities and wellness initiatives.
- Why this job: Make a real difference in customer experiences while working remotely.
- Qualifications: Fluent in French and English with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Join our French Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include:
- Offer specialized customer support through written and phone communication
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
- Create an amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of the management and provide feedback
- Deal with English & French Speaking Calls
- Fluent in English & French Speaking & Writing
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for UK
- Be a local candidate or willing to relocate to Belfast
- Monday – Friday 07:00-19:00
- 40 Hours Per Week
Competitive wages:
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our wellness program
- EAP & Virtual GP
- Excellent work culture
- Gym & Highstreet Discounts
- Cycle to work scheme
- Mortgage consultancy
- Pension
Ability to commute/relocate: ~ Belfast, County Antrim: reliably commute or plan to relocate before starting work (required)
Language: French (required), English (required)
French Customer Service Advisor remote (Permanent) in Belfast employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Customer Service Advisor remote (Permanent) in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations in both English and French, as you'll need to showcase your language skills.
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer service shine through. We want to see how you create amazing customer experiences that people value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our awesome company culture there.
We think you need these skills to ace French Customer Service Advisor remote (Permanent) in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both French and English, make sure to highlight your language proficiency right at the start. Use clear and concise language in your application to demonstrate your writing skills.
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention specific examples of how you've met customer service goals or created amazing customer experiences in the past.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone can go a long way in making your application stand out. We love candidates who can connect with customers!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at HCLTech
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Try having mock conversations or writing sample emails in both languages to showcase your proficiency.
✨Know the Company Inside Out
Do some research on the company’s values, culture, and customer service approach. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about potential customer service scenarios you might face in the role. Prepare examples from your past experiences where you successfully resolved issues or created a positive customer experience. This will demonstrate your problem-solving skills.
✨Set Up Your Remote Work Environment
Since this is a remote position, ensure your workspace is quiet and professional. Test your internet connection and any necessary technology beforehand, so you can focus on the interview without distractions.