Customer Service Representative - French Speaking in Belfast

Pay: £27,456 per year (£13.20 per hour)

Location: Belfast | On-site Role

Job Type: Full-time, Permanent

About HCLTech

HCLTech is a global technology company that helps leading enterprises across 60 countries supercharge progress through innovation and human connection.

In Belfast, our multilingual customer-experience team supports some of the world\’s best-known brands across banking, tech, and lifestyle sectors — delivering the empathy and expertise that customers remember.

About the Role

We\’re looking for an enthusiastic French-speaking Customer Service Advisor to join our growing team in Belfast. You\’ll help customers in both French and English, resolving queries via phone and email, and creating positive, human-first interactions that reflect HCLTech\’s values.

This is an ideal opportunity for bilingual professionals who enjoy problem-solving, teamwork, and building meaningful customer relationships while working in a supportive, global organisation.

What You\’ll Do

• Respond to customer queries in French and English, providing first-contact resolutions.
• Deliver exceptional service across phone, email, and chat channels.
• Handle requests, orders, and complaints with professionalism and empathy.
• Follow compliance standards, quality metrics, and internal procedures.
• Record customer interactions accurately in the system.
• Provide feedback to improve customer experience and operational efficiency.
• Collaborate with team leads and peers to exceed service and satisfaction goals.

What You\’ll Bring

• Fluency in French and English (written & spoken).
• Strong communication and listening skills with a friendly, patient tone.
• Analytical thinker with great attention to detail.
• Passion for helping customers and resolving problems.
• Ability to multitask and manage time effectively.
• Reliable internet connection and readiness for an on-site Belfast role.
• EU citizenship or valid UK work permit (required).
• Willingness to relocate to Belfast (if not local).
• Successful candidates must complete an Access NI and credit check.

Working Hours & Salary

• Training (Monday to Friday 08:00 – 17:00)
• Monday to Friday | 07:30 – 16:30 rotational shifts (40 hours per week)
• Salary £27,456 per year (£13.20 per hour)

Why You\’ll Love Working with HCLTech

• Competitive pay and paid professional training.
• Private healthcare & dental insurance.
• Employee discounts and gym/high-street benefits.
• Career growth programs and learning opportunities.
• Fun, diverse, and inclusive workplace culture.
• Wellness initiatives, EAP, and Virtual GP access.
• Cycle-to-Work scheme, pension plan, and mortgage consultancy.
• Job stability with a global brand known for putting people first.

Ready to Join Us?

If you\’re fluent in French and English, enjoy helping people, and want a secure career with growth opportunities, apply today to join HCLTech\’s award-winning Belfast team.\”